Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimizing strategies for best results. Excels at partnering cross-functionally to generate outstanding results.
Overview
18
18
years of professional experience
1
1
Language
Work History
International Sales and Marketing - Director
TSAA Worldwide Private Limited
Mumbai
11.2023 - Current
Conducted progress meetings with clients to determine new requirements
Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement
Analysed sales reports to identify trends and update strategies
Developed engaging marketing campaigns boosting international sales
Optimised sales methods to best engage, acquire and retain customers
Developed strategic marketing campaigns, increasing new lead generation and conversion
Customized promotional strategies to meet needs of different clients, products and services
Developed marketing plans to support department strategies
Directed sales and marketing initiatives, expanding market share to new segments
Improved visibility and brand awareness by developing creative, engaging advertising campaigns
Conducted regular market assessments to stay current on trends and maintain readiness for changes
Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments
Developed pricing structures based on historical and current trends, competitor activities and supply chain data
Used multi-source data to determine sales and delivery terms for products and services
Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI
Supported digital marketing teams to convert inquiries into valid purchase agreements
Applied new tools and multi-channel approaches to generate demand for products and services
Spearheaded transition to new platforms, boosting online interactions and sales
Developed and executed digital marketing strategies for brand and product awareness, eCommerce sales and wholesale account support across all digital channels
Interacted and built collaborative relationships with marketing, sales and operations staff.
Director
Diamonds Jewelry, SBST Co., Ltd
Bangkok
04.2016 - 11.2019
Engaged customers to enhance in-store experience and provide outstanding customer service
Organized displays to promote inventory and encourage customer purchases
Recommended and provided personal advice on pieces of jewelry based on customer needs and preferences
Oversaw correct pricing, functioning and display of items put up for sale
Provided customers with detailed information on jewelry, explaining different brands and models, characteristics and features
Handled customer expectations professionally, anticipating and addressing needs and desires
Prepared orders for customers with wrapped, bagged and boxed items
Boosted product sales by offering selection guidance to customers
Built rapport with new and existing customers to boost client retention
Informed customers about exact number of carats and percentage of gold for pieces of jewelry
Demonstrated product usage and features to customers
Guaranteed compliance with established legal requirements regarding policies, specifications and standards.
Overseas Education Manager
Edu180 Academy (M) Sdn Bhd
Kuala Lumpur
04.2014 - 01.2016
Handle queries (Mobile, Email & Personal Meeting) for International University or College and Institute (Malaysia, Singapore, Thailand, and others) though agent and social media
Provides correct and detail information about universities and college's courses, fees, country and training
Assisting and collocating all required documents for visa and College
Help to students for international accommodation and part-time job
Suggest College, Institute, University accordingly budget and interest
Generating of the leads follow-ups
Business Development to make strategy, Promotion, Events to improve revenue
International Marketing for student's admission into the institute.
Customer Service Associate
Reliance communication Limited
Mumbai
05.2006 - 02.2011
Answered calls professionally
Responded to customer inquiries related to Telecom
Provided customers with product and service information
Handled and resolved customer complaints
Entered customer information
Identified and escalated priority issues
Routed calls to appropriate resource
Completed call logs.
Education
Master - Diamonds
Diamonds Grading
05.2015
Post Graduate Diploma - Event Management
SRDC Diamond Institute
05.2007
Mechanical Engineering - Mechanical
The Institute of Event Management, Mechanical Engineers (IME) of India
05.2007
Higher Secondary School Certificate - undefined
Board of Secondary Education
05.2002
Maths, Science
Secondary School Certificate - undefined
Board of Secondary Education
05.2000
Maths, Science
Skills
Microsoft Windows
Proficient in MS office suite (MS Word, Excel, and PowerPoint)
Brand development
E-Commerce
Data analytics
Market research
Sales and marketing strategy
Diamonds Grading
Advanced
Hindi
Native
Thai
Beginner
Timeline
International Sales and Marketing - Director - TSAA Worldwide Private Limited
11.2023 - Current
Director - Diamonds Jewelry, SBST Co., Ltd
04.2016 - 11.2019
Overseas Education Manager - Edu180 Academy (M) Sdn Bhd
04.2014 - 01.2016
Customer Service Associate - Reliance communication Limited
05.2006 - 02.2011
Diamonds Grading - Master, Diamonds
SRDC Diamond Institute - Post Graduate Diploma, Event Management
The Institute of Event Management, Mechanical Engineers (IME) of India - Mechanical Engineering, Mechanical
Board of Secondary Education - Higher Secondary School Certificate,
Board of Secondary Education - Secondary School Certificate,
Work Preference
Work Type
Full TimePart TimeContract Work
Work Location
On-SiteRemoteHybrid
Important To Me
Flexible work hours
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