Tarun Sudan
Ludhiana,PB
Summary
Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management .Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Builds strong relationships with business partners. Highly effective and dedicated Sales Control management decisions and operations planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Floor Manager
Ak Clinics Pvt Ltd
8 2021 - 01.2024
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals
- Managed conflict resolutions to increase morale and maintain a fostering environment and professional relationships
- Studied customer buying trends, demands, and preferences to apply new sales strategies
- Scheduled team briefings to discuss goals, new strategies, and increase motivation and productivity
- Managed recruitment processes by selecting CVs, interviewing candidates, and onboarding talent
- Maintained excellent customer satisfaction by assisting them with inquiries, issues, and complaints in a timely manner
- Generated monthly and annual sales reports to determine growth and areas requiring improvement
- Monitored sales team performance and provided training to help reach targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Proven ability to learn quickly and adapt to new situations.
Senior Sales Executive
Core Pro Bpo
01.2018 - 06.2021
- Executed complete sales cycle process, from prospecting through contract negotiations and closing
- Improved profitability and developed pipeline by utilizing multiple marketing channels and sales strategies
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling, and exceptional service
- Built stable pipeline harnessing multiple distribution channels and sales strategies
- Demonstrated perseverance, dedicated cold calling, and exceptional service to land new customer accounts
- Manage and archive quality documentation and participate in internal and external quality audits.
Education
Bachelor Of Science - Information Technology
Lovely Professional University
Jalandhar, Punjab 01.2014 - 05.2016
Diploma - Hardware And Networking
Jetking
Ludhiana, Punjab 08.2013 - 05.2014
Skills
Multitasking
undefinedPersonal Information
- Date of Birth: 12/01/1995
- Gender: Male
- Nationality: India
- Marital Status: Single
References
Available on Request
Certification
JCHNP
Timeline
JCHNP
07-2018
Senior Sales Executive
Core Pro Bpo
01.2018 - 06.2021
Bachelor Of Science - Information Technology
Lovely Professional University
01.2014 - 05.2016
Diploma - Hardware And Networking
Jetking
08.2013 - 05.2014
Assistant Floor Manager
Ak Clinics Pvt Ltd
8 2021 - 01.2024
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