Tarun Thakur
Technical Support
Ghaziabad,UP
Summary
Motivated and dedicated IT professional with a strong foundation in technical support, web development, and cloud computing. Experienced in troubleshooting and resolving technical issues to ensure smooth system operations. AWS Certified Cloud Practitioner, with a passion for building web solutions and eager to apply skills in a dynamic environment while continuing to grow and learn.
Seasoned Onsite Specialist with expertise in hardware and software asset management, business analysis and information technology. Bringing 2 years of vast experience providing technical support to resolve problems. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Technical Support
Tech Mahindra
04.2023 - Current
- Provide IT technical support to clients, assisting with software, hardware, and network issues, troubleshooting technical problems, and resolving inquiries efficiently and promptly.
- Collaborate with cross-functional teams to diagnose and resolve complex technical issues, including testing Model-driven Power Apps, managing network configurations, and ensuring seamless connectivity across systems, all while minimizing downtime and maximizing productivity.
- Utilize strong communication and interpersonal skills to effectively explain technical concepts to non-technical users, empowering them to troubleshoot basic problems independently and confidently.
- Generate and analyze Excel reports to track system performance, identify recurring issues, and provide actionable insights for process improvements.
- Troubleshoot network-related issues, including IP configurations, connectivity problems, and VPN setup, ensuring secure and stable network environments for clients.
- Engage in ongoing training and professional development to stay updated with emerging technologies, including Model-driven Power Apps, networking best practices, industry trends, and product updates, continuously refining technical expertise and service delivery.
Education
Bachelor of Computer Applications -
Skills
Cloud Computing
Certification
AWS Certified Cloud Practitioner, Amazon Web Services, 06/2023, Demonstrated proficiency in cloud concepts, AWS services, security, and architecture. Acquired skills to deploy, manage, and operate scalable, highly available, and fault-tolerant systems on AWS. Committed to staying updated with cloud computing trends and advancements.
Achievements And Trainings
- Completed Microsoft Azure Fundamentals: Describe Azure management and governance.
- Microsoft Azure Fundamentals: Describe cloud concepts.
- Microsoft Azure Fundamentals: Describe Azure architecture and services.
- Completed PL-900: Microsoft Power Platform Fundamentals.
Timeline
Technical Support - Tech Mahindra
04.2023 - Current
H R Institute of Science and Technology - Bachelor of Computer Applications,
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