Tarun Yadav
Cisco Voice Network Engineer
Summary
Adept at streamlining operations and enhancing team efficiency, demonstrated during my tenure at Capgemini Engineering. Leveraged expertise in configuring Cisco products and providing customer support in UC products and ITIL principles to improve service delivery and incident management processes. Proven ability to lead cross-functional teams, achieving project goals with improved operational cohesion and a focus on results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
TAC Engineer
Capgemini Engineering
03.2022 - Current
- Experience with networking and how the UCS devices integrate on a corporate network.
- Extensive knowledge of Cisco products and VOIP networking
- Hands-on troubleshooting experience with SIP and H.323 protocols.
- Experience with UCS platforms and VMware technologies, such as vCenter, vSphere, EXSI, and vSphere client.
- Strong hands-on experience in telephony dial plan design, implementation, and call control routing protocols such as H.323, MGCP, and SIP.
- Solid understanding of TCP/IP concepts and protocols, such as DHCP, DNS, TFTP, NTP.
- Troubleshoot and resolve general Voice Unified Communications-related issues with root cause analysis
- Log analysis for Call Manager, Voice gateways, CUBE,PRI connectivity.
Operations Team Lead
Concentrix (Project Dell)
01.2018 - 02.2022
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Monitored performance indicators, ensuring SLA adherence and continuous improvement.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Generated reports detailing findings and recommendations.
Service Desk Engineer
HCL (Project Dell)
10.2016 - 12.2017
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
- Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
- Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
Education
Bachelor of Technology - Computer Science
Swami Vivekanand Subharti University
Meerut, India 07.2012 - 08.2016
Skills
ITIL Knowledge
Incident Management
System Administration
VoIP Systems
IP Telephony
Voice Protocols (MGCP, SCCP, H323, SIP)
UC Upgrades
Root Cause Analysis
Debugging
ESXI, CUCM,CUAC,CER, Unity Connection
Wireshark
CUBE
Timeline
TAC Engineer
Capgemini Engineering
03.2022 - Current
Operations Team Lead
Concentrix (Project Dell)
01.2018 - 02.2022
Service Desk Engineer
HCL (Project Dell)
10.2016 - 12.2017
Bachelor of Technology - Computer Science
Swami Vivekanand Subharti University
07.2012 - 08.2016