Taruna Gelwani

• Handling International sales and clients
• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency
• Improved partner satisfaction rates by addressing concerns promptly and offering customized solutions based on individual needs in software's.
• Implemented an alliance management framework that improved tracking of partnership performance metrics across multiple departments.
• Enhanced client relationships by implementing strategic partnership initiatives and fostering collaboration.
• Entire customer engagement from pre sales to after sales
• Achieved service Time targets and closed several city franchise
• Had major closures in Vietnam, Egypt and Kenya
• Boosted sales for several domestic and international Clients
• Doing 80 meetings in a month for sales boosting
• Email, chat and calling all was done to be engaged with partner and create big ticket size.

• Sharing and helping US Customers with their mortgage process and running campaigns
• Handling customers on live chat and live calls
• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency
• Collaborated with cross-functional teams to ensure seamless delivery of products and services.
• Identified issues, analyzed information, and provide solutions to problems
• Boosted sales and improved customer satisfaction by providing attentive, personalized client services
• Maximized customer engagement and satisfaction by delivering excellent customer service
• Achieved service time and quality targets
• Managed complaints with calm, clear communication and problem-solving
• Enhanced working relationships by participating in team-building activities.

To handle customer's concerns about company's product and process to help them understand more about the organization

• To achieve more than the given target for the month
• Provided helpful, attentive sales support to generate positive customer feedback
• Explained products' benefits and value, engaging customers in new stock to drive sales
• To do the documentation part and after-sale service
• Planned and executed new strategies to increase sales
• Developed and presented costing and loss reports to managers, making suggestions on cost cuts based on report data
• Analyzed market trends to make predictions and recommendations.

• Selling products of axis bank including loans, insurance, accounts, and cards
• Handling the portfolio and making profit with the NTB customers and existing customers by giving them service through inbound calls to customers all over the country
• Completing targets for the portfolio given and helping the team to achieve the same
• Advised business clients on the best mix of products for maximum sales and consumer engagement
• Helped teams reach ambitious sales objectives with multi-channel marketing strategies.

• Handling 200 inbound calls and updating with written communication about the pre-and post-documentation part
• Approving and processing loan file from collecting documents to cibil check and sending file to credit analyst for further process handling inbound calls a day for better service to the customer and helping them with documents and updating the status of loan disbursement
• Completing 100% targets
• Produced detailed financial reports, thoroughly analyzing data to seek areas for improved credit management
• Determined approval or disapproval based on accepted risk profiles
• Educated customers about the conditions of credit and loans, repayment requirements, and loan periods
• Submitted credit and loan applications to underwriters for verification and recommendations.