TARUNA KAUSHIK

Ensured smooth operation and communication by problem-solving issues between cross-functional teams, which include management, sales force, and a broad customer base in all areas of sales.

Adding new customer acquisition every year to build a strong business.

Conduct a deep dive on member growth trends and performance data to identify the process gaps and areas of improvement.

Increase customer value.

Developing strategies to keep members renewing year after year.

Responsibility for meeting the budget of 4,000 membership sales every year.

Ensuring the growth of 20% of the membership of Accor Plus business.

Currently handling a team size of 15 consultants.

Meeting the annual revenue budget of 6 CR.

Relaying information in a concise and clear manner.

Quickly researching and investigating issues that concern the sales.

Conducting visual observations of how staff speak to customers.

Allocating staff resources.

Dealing with customers and clients in a courteous and professional manner.

Coordinated with the sales manager and ensured achievement of monthly and annual sales goals.

Administered and maintained key customers at various levels.

Prepared proposals and provided daily reports accurately.

Evaluated all pricing and ensured consistency on the same at all times.

Ensured compliance with all company policies and procedures.

Monitored and tracked all sales and promotional programs for the sales team.

Participated in weekly sales department meetings.

Analysis and feedback of the team's performances individually on a monthly basis.

Quality check of the calls.

Handling customer care after-sale services.

Training

Sending Q.P.s for exams and answer sheets for correction to the branches (pan-India).

Entering the marks of all the branches.

Preparing the results of the students.

Handling the feedback forms pan-India.

Calling all the students and taking their feedback.