TARUNBHAI TADVI
Ankleshwar
Summary
Dynamic Automotive Service Manager adept at coordinating service schedules and training staff to optimize productivity. Proven track record in resolving customer disputes and implementing process improvements that enhance service quality and retention.
Overview
8
8
years of professional experience
Work History
Automotive Service Manager
SETA ENGINEERING PVT LTD (Godrej & Boyce Manufacturing Company Limited)
ANKLESHWAR
01.2024 - Current
- Managed daily operations of automotive service department.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Implemented processes to improve customer satisfaction and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw quality control of vehicle repairs and maintenance.
- Assisted in resolving warranty claims between customers and manufacturers.
Service Manager
EMINENT HYUNDAI MOTOR INDIA
ANKLESHWAR
02.2023 - 01.2024
- Managed daily service operations for customer satisfaction and efficient workflow.
- Trained and supervised service staff on best practices and customer interactions.
- Resolved customer complaints promptly, maintaining a positive service environment.
Service Manager
NAVJIVAN HYUNDAI MOTOR BHARUCH
BHARUCH
12.2020 - 01.2023
- Managed daily service operations for customer satisfaction and efficient workflow.
- Coordinated service schedules and appointments for optimal resource allocation.
- Trained and supervised service staff on best practices and customer interactions.
Quality Engineer
MARUTI SUZUKI INDIA
BAHUCHARAJI HANSALPUR MEHSANA
03.2019 - 11.2020
- Developed quality assurance protocols for automotive components at a leading manufacturer.
- Conducted root cause analysis on defects to improve product reliability and safety.
- Collaborated with cross-functional teams to enhance manufacturing processes and standards.
- Implemented ISO 9001 quality management systems to ensure compliance across operations.
- Reviewed and analyzed test data to identify trends and inform process improvements.
- Assisted in developing training materials focused on quality assurance methodologies for staff.
- Maintained records of all products manufactured in accordance with documentation requirements.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
Technician
GUJARAT STATE ROAD TRANSPORT CORPORATION.
BHARUCH
02.2018 - 10.2018
- Operated diagnostic equipment to assess vehicle performance and safety.
- Collaborated with drivers to ensure timely repairs and service needs were met.
- Conducted routine inspections and maintenance on buses and other vehicles.
- Assisted in troubleshooting mechanical issues to minimize service disruptions.
- Maintained detailed logs of repairs and maintenance activities for compliance purposes.
- Replaced defective components or parts as needed.
Education
High School Diploma -
Dr.S&S.S Ghandhy Technology College of Engineering
Surat12-2020
Skills
- Vehicle inspection
- Diagnostic troubleshooting
- Quality assurance
- Parts ordering
- Service scheduling
- Customer relationship management
- Staff training
- Workflow optimization
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Process improvement
- Automotive diagnostics
- Employee evaluation
- Customer satisfaction
Languages
English
Beginner (A1)
A1
Hindi
Advanced (C1)
C1
Timeline
Automotive Service Manager
SETA ENGINEERING PVT LTD (Godrej & Boyce Manufacturing Company Limited)
01.2024 - Current
Service Manager
EMINENT HYUNDAI MOTOR INDIA
02.2023 - 01.2024
Service Manager
NAVJIVAN HYUNDAI MOTOR BHARUCH
12.2020 - 01.2023
Quality Engineer
MARUTI SUZUKI INDIA
03.2019 - 11.2020
Technician
GUJARAT STATE ROAD TRANSPORT CORPORATION.
02.2018 - 10.2018
High School Diploma -
Dr.S&S.S Ghandhy Technology College of Engineering