Taruni Srivastava
Bengaluru
Summary
An Information Technology graduate, having a quant-driven approach to solving problems with business understanding and IT skills. Being experienced in Auditing focused on improving business compliance, workflow, and processes through detailed audits and optimization recommendations. Also, She has a successful track record of fully evaluating information, structures, and procedures and initiating corrective actions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Audit Analyst
Incisive Infotech Pvt. Ltd
03.2023 - Current
- Support organisation in optimizing its financial transactions and systems
- Strengthen and grow relationships with vendors and suppliers through timely payments
- Assist in streamlining and improving accounts payable process
- Keep track of credits owed to company and ensure all credits are properly applied to vendor payments
- Reconcile payable reports each month to confirm that all amounts paid were accurate
Senior Executive
iEnergiser
06.2021 - 03.2022
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Streamlined operations to maximize business efficiency and profits
- Monitor player behavior within game and game forums to ensure compliance with game rules and community standards
- Providing technical assistance to resolve disputes
- Work closely with other members of the team to identify and address issues that impact customer experience & satisfaction
Customer Service Associate
Tech Mahindra
09.2019 - 07.2020
- Worked for client who is one of the top food delivering platforms used in India in terms of MAU/DAU
- Understood customer pain points and maintain customer satisfaction ratings based on predefined metrics
- Helped to keep accurate records of customer interactions, transactions, comments, and complaint
- Answered customer queries and concerns through phone, email, chat or any other communication channel provided
- Educated customers with product & service related information
Education
Business Analytics -
UpGrad Campus
Remote 08.2023 - 01.2024
B.Tech - Information Technology
Raj Kumar Goel Institute of Technology
Ghaziabad, UP 08.2015 - 07.2019
Skills
Requirements Gathering
Data Analysis
SQL Proficiency
Microsoft Excel Mastery
Competitive Analysis
Tableau & Power BI
SWOT Analysis
Agile
Financial records review
Key stakeholder relationship building
Certification
Udemy: "Ultimate SQL Bootcamp: Zero to Hero"
Timeline
Business Analytics -
UpGrad Campus
08.2023 - 01.2024
Audit Analyst
Incisive Infotech Pvt. Ltd
03.2023 - Current
Senior Executive
iEnergiser
06.2021 - 03.2022
Customer Service Associate
Tech Mahindra
09.2019 - 07.2020
B.Tech - Information Technology
Raj Kumar Goel Institute of Technology
08.2015 - 07.2019