Tarun Khariwal
ServiceNow Consultant
New Delhi
Summary
Versatile and accomplished ServiceNow consultant with a proven track record in proposing and managing technical solutions tailored to diverse customer requirements. Adept at client-facing interactions during project requirement gatherings, specializing in GRC, ServiceNow Security Incident Response and Threat Intelligence. Experienced in configuring Service Portals, integrating with Microsoft SharePoint, and developing custom dashboard widgets. Proficient in Automated Test Framework (ATF) implementation and seasoned as a Technical Architect for ITSM, Event Management, and Discovery modules. Skilled in Common Service Data Model configuration, custom connectors, and troubleshooting Mid-Server installations. A dedicated professional offering comprehensive expertise in elevating ServiceNow functionalities and delivering tailored solutions to clients. Top-notch communicator with excellent time management, administrative and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Infra Dev Specialist
Cognizant Technologies Solutions
01.2022 - Current
- As a ServiceNow developer, I bring extensive experience in crafting tailored solutions for finance clients, particularly within the realm of IT Risk Management Platform (GRC module).
- My track record includes developing custom solutions to ensure strict compliance with organizational standards, evidenced by numerous successful Proof of Concepts (POCs) implemented on the ServiceNow platform.
- I've seamlessly integrated Kafka as both a Producer and Consumer, enhancing data flow and analysis capabilities.
- Leveraging Azure Pipeline, I efficiently manage update sets, ensuring smooth deployment processes.
- Moreover, my expertise extends to Customer Service Management, where I've adeptly addressed client needs.
- I've spearheaded the creation of scope applications, enriching ServiceNow with new processes and functionalities, particularly tailored to the GRC module.
- Got Couple of time appreciation from Client side for purposing and implementing the good solution from the UI & optimization perspective.
- Took more than 200+ interviews for ServiceNow Developer as an interviewer for the Practice team.
- Integrated with multiple 3rd party risk management tools for making sure the compliancy of the Assets & regions.
- Introduced Vendor Risk Management application into the customer environment from scratch.
- Worked upon multiple stories of portal as per the business requirement.
- Created new policy & controls which got introduced by the Business Stakeholder into the organization
Consultant
EY
08.2019 - 12.2021
- Managing & Proposing Technical Solutions for the project as per the customer requirement.
- Client-facing over the call for gathering the project/client requirements.
- Service Portal Implementation
- Automated Test Framework Implementation
- ITSM, Event Management, and Discovery Implementation
- Mid-Server Installation & Troubleshoot
- Mentored and supervised ServiceNow freshers, including training sessions and project assignment based on their skill levels.
- Utilized Azure DevOps with Agile Methodology for project management.
- Developed and proposed technical solutions tailored to client needs.
- Executed Security Response & Threat Intelligence implementations, including custom solutions for the Security Incident Response module.
- Integrated ServiceNow with Splunk, Fidelis, Carbon Black, Microsoft Azure Sentinel, Recorded Future, and other tools for seamless data exchange and incident management.
- Created custom dashboards, reports, and solutions to meet client requirements.
- Implemented Automated Test Framework (ATF) for Portal, Change, Incident, Problem, and Service Request modules.
- Configured Service Portals for multiple clients, incorporating custom reports, dashboard widgets, and integrations with Microsoft SharePoint.
- Led the implementation of IT Service Management (ITSM), Event Management, and Discovery modules as a Technical Architect.
- Implemented LDAP for user and group provisioning and integrated ServiceNow with Master Data Management.
- Integrated ServiceNow with Tibco & SOAR tools for bidirectional incident management.
- Implemented Discovery for configuration item identification and configured custom solutions based on the Common Service Data Model.
- Installed and troubleshooted Mid-Servers, addressing issues such as certifications and access problems.
Specialist
HCL Technologies
07.2018 - 08.2019
- Worked on Incident, Problem, Change Request Fulfilment, and Service Request Management in ServiceNow.
- Have worked with Survey wizards to create a survey on multi-tenant instances of ServiceNow with automation
- Integration between two ServiceNow Instances. Also, Integration between ServiceNow and customer third-party tool Rest API for monitoring purposes.
- Worked on Dell Boomi framework to integrate with ServiceNow.
- Worked on Update Sets, Upgrade, Patch & Data movement from development to higher instances.
- ServiceNow outbound integration with Identity Access Management (IAM) for user provisioning through REST API.
Associate System Engineer
Tata Consultancy Services
11.2016 - 07.2018
- Worked on client script, business rule, UI action, UI policy, UI Macros, UI Pages, SLA (basic), script include, reference qualifier, workflow, mid server scripts, email scripts, integration rest message API, email template, catalog item, approval activity table, etc.
- Worked on Schedule Jobs & Mid Server Script and workflow activity.
- Developed an Automation on the Catalog Item using UI Script, Macro in AngularJS Worked on Dell Boomi framework to integrate with ServiceNow.
- Developed automation in ServiceNow for Deletion, Updating, and Addition of data in custom global matrix table and choice table.
- Worked on Google Assistant integration with ServiceNow using the Dialog-flow API to fetch the total number of incidents and also create incidents based on impact.
- Integrating Dell Boomi with ServiceNow to get & pull the data from the rest API’s.
Education
Computer Science Engineering
JECRC Foundation, Jaipur
Jaipur, India 04.2001 -
Skills
Timeline
Infra Dev Specialist
Cognizant Technologies Solutions
01.2022 - Current
Consultant
EY
08.2019 - 12.2021
Specialist
HCL Technologies
07.2018 - 08.2019
Associate System Engineer
Tata Consultancy Services
11.2016 - 07.2018
Computer Science Engineering
JECRC Foundation, Jaipur
04.2001 -