Summary
Overview
Work History
Education
Skills
Timeline
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Sai Anurag Balijepalli

Sai Anurag Balijepalli

Program Manager II
Hyderabad

Summary

Accomplished Technical Program Manager with 8+ years of experience leading complex initiatives in Engineering, Product, and Business functions at Amazon and high-growth startups. Expert at launching impactful programs like Shipment Tracking and Intelligence (STI) and the Americas Cost Reduction Program, generating $120M+ in costs savings. Proven leader in building and scaling Agile teams globally, managing Sprint and Scrum methodologies, and driving continuous process improvement. Skilled in global carrier integrations, resolving operational disruptions, and using advanced analytics (Excel, SQL) to optimize processes. Recognized for strategic vision and execution with 4 promotions, 7 Business Enabler Awards, and multiple accolades at Amazon.

Overview

8
8
years of professional experience
3
3
Languages
5
5
years of post-secondary education

Work History

CS ACES Sr. Continuous Improvement Expert

Amazon
Hyderabad
07.2017 - Current
  • Established and led the Shipment Tracking & Intelligence (STI) Program, bringing together cross-functional teams from Core Trans Engineering, Customer Service Operations, and Product Management. Directed program branding, governance frameworks, Agile methodologies, financial validation processes, and team development initiatives, significantly improving customer delivery experiences.
  • Delivered over $100 million in transportation cost savings through targeted product enhancements, including improved shipment visibility, planning accuracy, execution coordination, and the Customer Service Central Platform.
    Streamlined Customer Service processes using Lean Six Sigma methodologies, including Gemba walks, TIMWOOD analysis, and root cause investigations, resulting in a reduction of 110K customer contacts, 1M internal transfers, and a decrease of 20 full-time equivalent (FTE) resources.
  • Drove strategic partnerships and automation initiatives, confidently engaging senior leadership (L7 stakeholders) and technical teams such as AC3 Tech for email automation and ASCER (ShipTech - GSSC) to enhance scan code accuracy, ultimately reducing customer contacts and concessions.
  • Experience as an Individual Contributor and Program Manager Manager: Thrived in both individual contributor and managerial roles, effectively leading Program Managers to achieve organizational goals.

Technical Program Manager

Tookitaki Holding Pte. Ltd
Remote
07.2023 - 12.2023
  • Led SaaS Product Launch support: Led cross-function engineering teams in delivering critical Anti Money Laundering software solutions for prominent financial institutions.
  • Product Launch and 2023 Roadmap Execution: Led strategic planning and execution of 2023 roadmap for DCRP product, collaborating closely with cross-functional teams, encompassing Engineering, Product, Sales, and Marketing, to prepare for its forthcoming successful launch.
  • Process Improvement and Issue Resolution: Initiated and owning process improvement charter, addressed three critical issues that were causing high Turnaround Time (TAT) and reduced engineering productivity. Developed and implemented solutions to enhance process efficiency.
  • Unified Communication Network Implementation: Identified and resolved organizational communication gaps by establishing a unified network, significantly enhancing transparency and collaboration across engineering teams.

Technical Program Manager

Locus
02.2023 - 06.2023
  • Development of Program Management and Agile Prioritization Framework: Designed and implemented an innovative Program Management and Agile prioritization framework for renowned "ShipFlex" product, facilitating product's market launch by Q1 2023
  • Ownership of Prioritization Framework and Collaboration with Multiple Teams: Owned prioritization framework and collaborated with six diverse Engineering and Client Service teams to remove obstacles, enabling successful release of over 60 new features and products within Locus.
  • Leadership in Feature Adoption Program and Client Onboarding: Led feature adoption program and established a pipeline of 48 clients for seamless onboarding into new Order Management System (OMS) Product in 2023.
  • Creation of Governance & Management Framework: Developed and implemented Governance and Management framework for the Product team, enabling efficient tracking, auditing, and prioritization of the backlog to expedite feature launches.
  • Testing and Implementation of Lean Sprint Mechanism: Successfully piloted and integrated a new Sprint Mechanism with Engineering teams, streamlining processes and enhancing task delivery efficiency.

Program Manager II, ShipTech

Amazon
Hyderabad
04.2022 - 02.2023
  • Achievements in ShipTech/Core Trans Tech Team: Drove initiatives within ShipTech/Core Trans Tech team, successful launched various initiatives, delivering estimated annual savings of $22 million by working with ShipTrack, SPEC, Carrier Integrations teams.
  • Exemplary Project Delivery and Escalation Prevention: Efficiently managed delivery of 31 initiatives within a tight 6-week timeframe, maintaining a zero-spill-over track record and preventing escalations from leadership team.
  • Streamlining Project Intake Mechanism: Optimized project intake mechanism, reducing potential man-hour requirements by approximately 300 hours for Program Managers (PM-I and PM-II). Leveraged automation and process redesign to significantly decrease project scoping timelines from 7 weeks to 4 weeks, resulting in more agile project execution.
  • Team Website Revamp for Improved Efficiency: Redesigned team's internal website using HTML, resulting in a 50% reduction in maintenance timelines, thus increasing overall team efficiency.

Education

Bachelor of Technology - BTech - Electrical and Electronics Engineering

Anurag Engineering College
09.2010 - 04.2015

Skills

Program and Project Management

Timeline

Technical Program Manager

Tookitaki Holding Pte. Ltd
07.2023 - 12.2023

Technical Program Manager

Locus
02.2023 - 06.2023

Program Manager II, ShipTech

Amazon
04.2022 - 02.2023

CS ACES Sr. Continuous Improvement Expert

Amazon
07.2017 - Current

Bachelor of Technology - BTech - Electrical and Electronics Engineering

Anurag Engineering College
09.2010 - 04.2015

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Sai Anurag BalijepalliProgram Manager II