Tarun Krishna Kumar Tiwari

• Working as a OBIEE 12c report Developer to automate excel based reports for business management team
• Get the requirements from senior management access to know if the automation is possible with the resources available in OBIEE Answers
• Automated the reports / dashboards in OBIEE answers and validated the reports created with the reports prepared in excel
• Set up the automated emails that are sent to senior management (Ibot)
• To prepare the Global Monthly P&R report wherein I investigate payment and receivable types and accordingly categorize them as per client requirements.
• Worked with business intelligence software and various reports to glean insights into trends and prospects.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Participated in requirements meetings to understand business needs.
• Generated ad-hoc reports to evaluate specific business requirements.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• To prepare the SLA report and send it to the respective application teams and follow up with the teams to close the tickets within the defined SLA period
• To follow up with the application teams with respect to IT support related information
• To follow up with the third-party teams in case of any error being reported to them
• To prepare different reports given by the information and share it with the client.
• Provided detailed project status updates to stakeholders and executive management.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.

• To manage a team of 20 FTE’s
• Delegation of work across the team to ensure desired SLAs are achieved
• Attending client calls and meetings to discuss performance on weekly and monthly basis
• Production and monitoring of reports and prompt handling of exception items
• Arranging monthly refresher trainings and feedback sessions for the associates.
• Evaluated customer needs and feedback to drive product and service improvements.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Held weekly team meetings to inform team members on company news and updates.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Frequently inspected production area to verify proper equipment operation.

• To discuss the performance of the associates in the team on a one-on-one basis and provide them feedback, and to help them improve their performance
• To work on the customer accounts and faxes received from 3 different credit bureaus namely Experian, Trans Union, and Equifax as per the Bankruptcy procedure
• To process the different customer request such as settlement request, C&D Request on Bankruptcy
• To process the fraud related accounts as per the documents and the procedure of the process
• To process the dispute accounts of the customer as per the procedure (balance dispute, billing & CBD)
• To provide trainings to the support team as a part of Continuity of Business (COB)
• To handle the MIS as well as the daily volumes of the entire team
• To be a part of client meetings as wells as updates related to process as and when required
• To put the customer on a payment program as per customer request
• To accept the proposal of the customer submitted by the representing agency of the customer
• To check the eligibility of the customer’s account if it is eligible for payment program by verifying the balance
• To be a part of client meetings as well as updates related to process as and when required.

GPA: 51%

GPA: 55%

GPA: 56%