Tarun Garg

• Business Intelligence Associate Develop and maintain a suite of management information reports that provide insight into the performance of the business
• Analyze the data to identify trends and opportunities for improvement.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Process Handling : Servify, Dext, Consolidated Attendance Report of Japan, and Global Incentive Program.

• Department : Workforce Management

Job Responsibilities:

• Made daily, monthly, and weekly reports.
• Generated reports each month covering Headcount, Agent Performance, Shrinkage and Attrition, C-Sat, marketing, and all other reports related to the process.
• Produced tables, pivot reports, and charts for use in key decision-making processes.
• Prepare reports on excel using different reporting tools and formulas.
• Sent reports to operations and managers on a daily basis as per need.

• Collaborated on collection and dispute resolution issues.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.

• Coordinated the team leader and project members for successful execution of the daily plan.
• Extracted data from ZTE Portal, uploaded the data into the Excel workbook, and converted that data into usable form.
• Prepared daily reports and shared them with stakeholders.
  Did all the work related to invoice making.
• Arranged travel and accommodation for team members and project partners.