TARUN KUMAR

• Analyzed customer data to identify trends and develop marketing campaigns.
• Participated in industry events or conferences related to digital commerce strategy.
• Identified areas for cost savings within the online sales budget.
• Created and maintained accurate customer profiles in the CRM system.
• Collaborated with IT department for technical issues related to online platforms.
• Implemented digital marketing techniques such as search engine optimization to increase web traffic.
• Resolved customer complaints regarding orders placed through e-commerce channels.
• Developed and implemented targeted online sales strategies.
• Coordinated with external vendors to ensure the smooth operations of websites.
• Oversaw the design of promotional materials for online campaigns.
• Optimized website navigation structure for improved user experience.
• Drafted reports on key performance indicators related to online sales initiatives.
• Generated monthly reports on website analytics metrics such as page views, conversions rate.
• Monitored competitor activities to identify new market opportunities.
• Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
• Trained and coached new team members using proven sales system and training protocols.
• Monitored actuals, budgets and other strategic management tools to meet sales expectations.
• Directed and coordinated products, services and sales activities.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
• Oversaw regional and local sales managers and staff.
• Identified potential opportunities for improvement in online sales process.

Conducted in-depth market analysis and research to identify trends and opportunities in foreign exchange; provided support to the sales team by preparing quotes and rate sheets; monitored economic indicators and provided insights to the management; collaborated with the risk management team to mitigate exchange rate risks; assisted with the preparation of daily, weekly, and monthly market reports.

• Team Management: Supervised and coordinated the delivery team across the Delhi NCR region, ensuring smooth and timely operations.
• Inventory Management: Maintained optimal stock levels of Forex cards and international SIM cards to meet customer demand without delays.
• Timely Deliveries: Ensured prompt and accurate delivery of Forex cards and SIM cards to customers, enhancing service reliability and customer satisfaction.
• Customer Engagement: Collected post-delivery feedback, and successfully encouraged 5-star ratings on the company website, contributing to brand reputation.
• Team Training: Conducted regular training sessions to update the delivery team on new products, services, and operational protocols.

Handling the corporate sale.

Provide solutions to their queries.

Pitch the new product to every corporate and customer who walks in the branch.

Sell the new product to them.

Purchase / sell foreign currency to the FFMC and bank.

Follow up with the corporate office and the bank to clear the outstanding issues.

Handling the corporate sale.

Provide solutions to their queries.

Pitch the new product to every corporate and customer who walks in the branch.

Sell the new product to them.

Handling Forex, plus cards, and currency available in various foreign currencies.

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Performing operations on a prepaid card, such as transaction processing and invoice raising,

Payment recovery, maintaining MIS, handling queries, card inventory management, cash outs, and coordination with the corporate for the timely delivery of the card and currency.

Visit different corporations to discuss service issues and document completeness, as well.

Creating the sound relationship between Bank and corporate (Vertex India, Bank of America, Sapient, IBM India Pvt Ltd, Ranbaxy, NTT Data Delivery, Bharti Airtel Ltd, Canon India, Convergys India, Harley Davidson, etc.) for our product.