Tarunkumar Sanil
Mumbai
Summary
Dedicated Assistant Administration Officer with a proven track record at Princess Cruises, Excelling in administrative support and customer relations. Expert in handling sensitive data, Document control and Port clearance. Significantly enhancing operational efficiency. Skilled in Data management and fostering positive relation with the port agents. Demonstrating exceptional organizational and interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Assistant Administration Officer
Princess Cruises
Santa Clarita
05.2017 - Current
- Assist the administration officer with the clearance of the ship by providing accurate documents.
- Prepare the Disembarkation Questionnaire and send it to the guest stateroom.
- Fill in all the information in Elogistic.
- Collect and secure all required Passport of guest if need to be presented to Custom Boarder patrol for clearance.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Collated, bound and stored computer-generated reports.
Receptionist
Hotel JK Regency
Mumbai
06.2009 - 03.2011
- Handling check ins and checkouts
- Handling billings
- Taking care of all the concerns and complaints
- Creating memories
- Following up on feedbacks online
- Handling calls
- Making Reservations
- Managing online platforms for reservations
- Handle walk-in bookings.
Education
Bachelor of Arts - Hospitality Administration And Management
Institute of Technology Management
India06-2009
Skills
- Administrative support
- Office Management
- Document control
- Document Preparation
- Guest relations
- Conflict resolution
- Project planning
- Team Coordinator
Timeline
Assistant Administration Officer
Princess Cruises
05.2017 - Current
Receptionist
Hotel JK Regency
06.2009 - 03.2011
Bachelor of Arts - Hospitality Administration And Management
Institute of Technology Management
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