TARUNKUMAR SHINDE
Pune
Summary
Application Support and Production Support Engineer with 2.8 years of experience supporting business-critical payment applications and network operations. Experienced in production monitoring, incident and problem management, SQL (DB2) investigation, API testing using Postman, transaction validation, root cause analysis, stakeholder communication, release support, and post-release verification. Skilled at troubleshooting production issues, maintaining SLA commitments, and collaborating with development, operations, and business teams to ensure application stability and service availability. Seeking to contribute to Citi's Application Support organization.
Overview
3
3
years of professional experience
Work History
Production Support Engineer
TerraPay
07.2024 - Current
- Monitor production payment applications and respond to critical production alerts in a 24x7 support environment.
- Investigate incidents, perform initial diagnosis, and coordinate with development teams for permanent fixes.
- Execute SQL (DB2) queries to validate payment transactions and identify production data issues.
- Perform API testing and validation using Postman for partner integrations and troubleshooting.
- Support cross-border payment processing and transaction monitoring while meeting SLA targets.
- Participate in application deployments, release support, production health checks, and post-release validation.
- Perform root cause analysis and maintain incident documentation and knowledge articles.
- Collaborate with business users, partners, developers, and operations teams to restore services quickly.
- Track incidents through Faveo Service Desk and provide regular stakeholder communication.
Associate Engineer - Network Operations Center
Tata Communications
09.2023 - 05.2024
- Monitored enterprise network infrastructure and handled production alarms.
- Performed first-level troubleshooting, incident analysis, escalation, and service restoration.
- Worked with monitoring tools to ensure high availability of network services.
- Collaborated with cross-functional teams while following incident management processes.
- Managed incidents and service requests using ServiceNow, ensuring timely ticket updates and SLA compliance.
Education
Bachelor of Engineering - Information Technology
Skills
- Application Support
- Production Support
- Incident Management
- Problem Management
- Production Monitoring
- Application Monitoring
- SQL (DB2)
- API Testing (Postman)
- Transaction Validation
- Root Cause Analysis (RCA)
- Release Support
- Post-release Validation
- Application Troubleshooting
- Log Analysis
- SLA Management
- Stakeholder Management
- Technical Documentation
- Linux (Basic)
- Windows
- Service Desk (Faveo)
- Splunk (Foundational)
- Git (Foundational)
- Jenkins (Foundational)
- Networking Fundamentals
Timeline
Production Support Engineer
TerraPay
07.2024 - Current
Associate Engineer - Network Operations Center
Tata Communications
09.2023 - 05.2024