Tarun Madaan
Senior Technical Lead
New Delhi
Summary
Snapshot : Sr. Technical Lead – IT Infra A versatile, high-energy technocrat with merit of executing prestigious projects of large magnitude within strict time schedule Industry Preference. Result‐oriented professional offering nearly 11+ years of experience in managing Global IT Support, Service Delivery, Managed Services & Infrastructure Management, custom designing solutions, and troubleshooting for complex information systems management. Proficient in managing IT Infrastructure operations and managing end‐to‐end process management, custom designing IT solutions and supporting end users & developing technical staff to achieve performance objectives.
Broad Technological skills with a proven ability to keep abreast of emerging trends in the changing field of information Technology. Ability to handle multiple tasks and projects simultaneously, Strong Strategies planner, Problem Solver and committed to managing projects while consistently delivering desired results. Manage team of administrators to execute operational excellence projects for infrastructure.
Experience in handling overseas Client (Australia, US, Japan, Singapore, Middle East, New Zealand, France, Germany)
Overview
11
11
years of professional experience
5
5
Certificates
5
5
years of post-secondary education
Work History
Sr. Technical Lead
NEC Technologies
08.2019 - Current
- IT Infrastructure
- Team Size: 20 people
- Handling multiple technologies SCCM, Cloud management gateway, Intune, SCOM, AD, VMWare, AWS, MS Azure, Azure Active Directory, MS exchange, O365, DNS, MS Always On, Backup etc
- Helping organization to setup offshore IT System
- Handling all short-Term implementation projects across different customers
- Maintain & develop effective relationship with clients and Vendors
- Transitioning new IT Infra projects for NEC India
- Understand Client requirements and help to develop process for various offshore Teams
- First contact person of customers for every technical project and deliver to them in timely manner after all testing and all
- Consulting customers for their new IT requirements and help to avail all require resources,
- Interaction with Client Technical Delivery Managers and Weekly/Fortnightly representation
- Analyze requirement of business users and prepared projects as per requirement
- Maintained knowledge of all present and future technologies for infrastructure
- Own communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones
- Helping team members to make automation to reduce daily repeated tasks
- Managed IT operations and infrastructure budgets and assets
- Responsible for contracts, vendor negotiations, and bid proposal
- Developed and designed IT Infrastructure and Support departments to align with business needs and future growth
- Closely working with Australian and other subsidiaries clients to understand their requirements and implement in their infrastructure
- Working on ongoing projects plan and pilot projects.
Technical Lead
Incedo Technology
01.2018 - 06.2019
- IT Infrastructure
- Team Size: 10 people
- Expertise in management of infrastructure including Virtualization, Hosting, Dedicated Servers, Managed Servers
- Administration and level 3 troubleshooting support on Windows Server operating system
- Work on problem resolution, identifying root causes, and taking preventive maintenance
- Manage small to large internal projects
- Good Experience illustrates ability to address extremely complex infrastructure issues
- Work closely with Enterprise Architecture team, driving selection of correct tools & technology while leveraging knowledge of the organizations information, application, and infrastructure environment as well as the current technology landscape to design a holistic and optimized solution strategy
- Extensive knowledge deploying and configuring, migrating and updating VMware
- Act as Technical Account Manager for our SMB customers during crisis and major/complex changes/outages, coordinate with different teams to keep their services running smoothly
- Actively mentoring the service delivery team of System Administrators to deliver program, project & services offered
- Provide training & instructions to document the SOP for the delivered projects & applications
- Closely Working with Onshore Sysadmin team or client for any new projects and implementation
- Taking care of High levels issues and projects like Active directory migration, Windows server’s migrations, Cloud server managements, ESXi upgrades etc
- Administration and troubleshooting of vSphere components
- Managing and lead offshore data center system admin team
- Create team strategies and establish project SOW, estimate cost, prepare business case studies & communicate project deliverable timeframes and benchmarks to clients
- Work in close partnership with vendors to ensure on-time and on-budget execution for all key projects.
Assistant Manager
AIG Business Solution
01.2017 - 01.2018
- IT Infrastructure
- Managing Microsoft Windows servers, Active Directory Services, Exchange servers, DNS, DHCP, Remote Desktop servers & clusters Configuration, Administration & Performance Troubleshooting
- Responsible for Designing and Deploying medium to large scale Active Directory environments, perform upgrades & migrate Active Directory services from Windows to 2008 & 2012
- Cloud Computing & Management of Hyper-v, VMWare ESXi, vCenter servers, VDI
- DAAS, PAAS, SAAS, P2V Conversions, Traffic shaping, virtual switch, vMotion, HA, DRS etc
- Implementation & Management Backup solutions
- EMC, Dell Appassure Veeam Backup, Nakivo, Symantec, Cloud backup
- Act as Technical Account Manager for SMB customers during crisis and major/complex changes/outages, coordinate with different teams to keep their services running smoothly
- Actively mentoring the service delivery team of System Administrators to deliver program, project & services offered
- Provide training & instructions to document the SOP for the delivered projects & applications
- Create team strategies and establish project SOW, estimate cost, prepare business case studies & communicate project deliverable time frames and benchmarks to clients
- Work in close partnership with vendors to ensure on-time and on-budget execution for all key projects
- Mentoring Service desk team to deliver IT services within SLA and provide proper resolution to customer
- Implementation & Management of all cloud services like office365 and AWS platform.
System Administrator
Chi Networks India Pvt Ltd
01.2015 - 09.2016
- Administration and troubleshooting of Exchange Servers
- Applying patches on Exchange servers
- Implementing all best practices on Exchange Server and in Active Directory
- Implementing new service or technology in Data centers
- Managing 6 people’s team for monitoring and maintenance of all servers
- Managing Exchange Server Databases in DAG by creating copies of databases for various clients
- Microsoft Windows2008 and 2012 Active Directory Services
- (Installing, configuring, Administering & troubleshooting)
- Managing multiple IIS and DB servers
- Creation of websites, subdomain, virtual directory, FTP, Data Base creation, DB backup, DB restore and DB files mapping
- Managing inventory of IIS and DB servers
- Configure and fine tune cloud infrastructure systems in AWS
- Install and configure virtual cloud instances
- Build, configure and deploy VMs and templates
- Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and NFS migration of Windows 2000, 2003, 2008, and 2012
- Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting
- Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center
- Creation and Deployment of Virtual Machines in datacenter, setup of their VLAN/Port-group
- Performing Snapshots, Cloning, Migration VM ware convertor, Virtual Infrastructure client
- AD Replication monitoring and regular health checks to be performed
- Creating Group Policies and implementation as per standard procedures
- RAID Configurations and Disk management utilities tools
- Perform Security Health Check of Windows servers and other compliance related activities
- Setup and maintenance of new infrastructure of Windows 2003, Windows 2008 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server,
- From
IT Specialist
SoftwareOne India Pvt Ltd
05.2013 - 01.2015
- Managing VMware infrastructure environment with 35 ESX servers, 800 plus virtual machines
- VM Servers build & rebuild (Deploying New VM from Template and Cloning an Existing VM) as per the client request through change management process
- Installing and configuring ESX servers
- Installing, configuring and managing virtual infrastructure and virtual center
- Moving physical machine to virtual machine using p2v converter
- Configuring alarms
- Root Cause & System Log Analysis and reporting
- Troubleshooting problems with help of Event Logs
- Manage task, events and alarms
- Troubleshooting virtual machine issues
- Managing and supporting Exchange 2010 and 2013 infrastructure
- Day to day administration, support and monitoring of MS Exchange infrastructure
- Managing multi -Site distributed environment
- Message tracking and troubleshooting to resolve mail delivery issues
- Troubleshooting Exchange Database problems
- Performing restores
- Supporting Enterprise Anti-SPAM solutions- roaring penguin, barracuda
- Involved in Exchange Integration project
- AD Replication monitoring and regular health checks to be performed
- Creating Group Policies and implementation as per standard procedures
- Troubleshooting complex replication issues in Active directory
- Monitoring of Active directory replication topology
- Designing AD sites and services
- Administration of all Windows server.
Sr. System Engineer
Pivotal
12.2010 - 04.2013
- In handling all levels Tickets
- Provide remotely support resolution to US and UK clients
- Taking ownership of technical issues, and working with Development group to resolve more advanced issues when necessary
- Server monitoring via OP manager and Nagios
- Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
- Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
- Providing support to MSP remotely
- Installation of windows and Linux OS and handed over to customers
- Microsoft Windows 2003 and 2008 Active Directory Services
- (Installing, configuring, Administering & troubleshooting)
- Administration and troubleshooting of Exchange Servers
- Managing, installation and configuration of standalone ESXi servers
- Backup and restore network data with Arcserve
- AD Replication monitoring and regular health checks to be performed
- Creating Group Policies and implementation as per standard procedures
- RAID Configurations and Disk management utilities tools
- Coordinating with different lines of services with SLA.
Education
MCA -
Vinayaka Mission University
New Delhi, DL 03.2011 - 04.2014
BCA -
Techno Global University
New Delhi, DL 03.2008 - 03.2010
Skills
Microsoft Windows Server 2003\8\12\16\19
Microsoft Active Directory, DNS ,DHCP , File Server, ADFS-SSO,WAP, Enterprise Certificate Authority, IIS, Group Policy
Hyper-V, SCVMM, VMware vSphare, ESXi, SRM
MS WSUS, SCCM, SQL DB(Install and Config)
SCOM,OP Manager\ AppMgr, Solarwinds (Servers Performance, Monitoring & Reporting)
Veritas Backup Exec 2012 , Net Backup, Veeam Backup
HP DL\Blade series Servers and IBM X\M Series
ITSM Tool - BMC Remedy , Service Now
Restroration and Recovery, BCP plan testing
System Center Configuration Manager (SCCM)
MS Intune
MS Azure, Server Migration from on Prem to Azure
Accomplishments
- AZ-104: Microsoft Azure Administrator
- Managing office 365 identities and requirement
- Microsoft Windows servers
- Active Directory
- Microsoft Exchange server all Versions
- VMware
- MS Azure
- MS SCCM
- MS SCOM
- MS SCVMM\ Hyper-V
- Amazon Cloud service
- MS office 365
- Data Center Setup
Certification
Microsoft Certified System Administrator in Windows SERVER 2008 and 2012.
Timeline
Sr. Technical Lead
NEC Technologies
08.2019 - Current
Technical Lead
Incedo Technology
01.2018 - 06.2019
Assistant Manager
AIG Business Solution
01.2017 - 01.2018
System Administrator
Chi Networks India Pvt Ltd
01.2015 - 09.2016
IT Specialist
SoftwareOne India Pvt Ltd
05.2013 - 01.2015
MCA -
Vinayaka Mission University
03.2011 - 04.2014
Sr. System Engineer
Pivotal
12.2010 - 04.2013
BCA -
Techno Global University
03.2008 - 03.2010
Experties
- IT infrastructure Management
- Technology Consulting
- Hyper Converged infrastructure
- On Premise to cloud Migration
- Cloud Windows and Linux server Management
- Project Management
- IT Service Management
- HLD and LLD Design
- Change, problem and Incident management
- Capacity\Availability management
- Troubleshooting\RCA
- Data center management.