To constantly learn and grow with the organization Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Operational Data Analyst
Convergence optimal performance
Hyderabad
08.2021 - Current
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Implemented code solutions to answer analytic questions and test and assess new methods.
Used statistical methods to analyze data and generate useful business reports.
Utilized data visualization tools to effectively communicate business insights.
Process Associate
Hinduja Global Solutions Private Limited
Hyderabad
01.2018 - 05.2021
Process : Airtel Telemedia Managed Services, Presently working with Operations as Process Associate
Currently take care of daily updates to the clients regarding SLAs, escalations and error percentages
Taking initiative from the Team Lead, doing the Con Call with stake holder and sending end to end resolution via
Mail
Interacting with clients for updating process, clearing rejection and sharing reasons for the variances in the accounts
Took care of daily reports on productivity, SLA achievements, and Inflow Count vs
Error percentage
Taken Initiative and handled other process called as Waiver Analysis Team for controlling the revenue leakage
Achievements
Got appreciation from clients for successfully clearing the rejected Cdr’s
Designed Process Presentation for the team on New Products as well as shared to Training Department
Received “Hall of Fame” for the best Team Player in rewards and recognition
Received appreciations from other Stake holders to clearing the pendency within timeline
Education
Bhavans Sri Ramakrishna Vidyalaya
Hyderabad
03.1999 - 03.2011
High School Diploma -
Narayana Junior College
Hyderabad
08.2011 - 04.2013
Electronics And Communictaion Enginnering -
Tirumala Engineering College
Hyderbad
08.2013 - 06.2017
Skills
Others : SQL, MS- Excel
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Accomplishments
Mini Project
Project Title-
Automatic College Bell with User Defined Time Schedule (I2C
PROTOCOL)
Team Size – 4
Duration – 20 Days
Major Project
Project Title-
IOT Based Smart Security System
Team Size – 4
Duration – 1 Month
Timeline
Operational Data Analyst
Convergence optimal performance
08.2021 - Current
Process Associate
Hinduja Global Solutions Private Limited
01.2018 - 05.2021
Electronics And Communictaion Enginnering -
Tirumala Engineering College
08.2013 - 06.2017
High School Diploma -
Narayana Junior College
08.2011 - 04.2013
Bhavans Sri Ramakrishna Vidyalaya
03.1999 - 03.2011
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