Tarush Rajak

Key responsibility area: Travel boutique online deals in domestic packages B2B. where we need to design the itinerary packages as per client requirement, inform and educate the destination knowledge To and from the knowledge of the trip.

1. Onboarding and Relationship Management :
Responsible for connecting and engaging with travel agents.
End to end account management and driving sustainable performance of the region.
Sourcing and onboarding new travel agents.
The role involves meeting travel agents across, providing expertise, metrics analysis, and recommendations based on the industry's best practices to the travel agents

2. Portfolio Management and Driving Growth:
Growing net revenue in the market by developing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market, and maintaining rate competitiveness across multiple available platforms.

3. Data Analysis and Reporting:
Establishing and maintaining partner relationships, training travel agent partners on our product.
Building MIS and market intelligence reports, preparing geography-wise and service-wise sales plans, and achieving them.

4. Negotiating:
Networking, deal initiation, negotiation, and closing deals with clients.
Strategizing to market the myPartner product in a better way.

• I worked under the leadership of Chief Election Commission of India Mr Sushil Chandra Ji. I was aligned multiple task for Data Entry Operator. There I worked whole heartly with assigned task and submitted on time to prepare the formal ciriculum.

• Key responsibility area: Travel boutique online deals in domestic packages B2B. where we need to design the itinerary packages as per client requirement, inform and educate the destination knowledge To and from the knowledge of the trip. Booking of cabs and private logistic for a group as well. Having balance from the agents and release the payment on time to ground supplier. Daily update of the trip, focusing on service issue. Releasing voucher on time and making their trip memorable and enjoyable all the time.

• Key responsibility area in yatra.com: worked in YATRA ONLINE PRIVATE LIMITED, GURUGRAM as a Travel Expert since 01 march 2017.
• YATRA DOMESTIC OPERATIONS (Post sales)- We create customer experience customer delight is the first priority.
• Monitoring Expensive knowledge in booking processing (post sales) ensuring TAT for every work assigned. monitoring data/bookings, collections of payment, getting confirmation from vendor & hoteliers. Negotiations in order to increase the markup, sorting & identifying the mistakes in the data in order to getting it corrected with 100% dedication. Timely voucher issuing within 24 hours or payment collection. Reconfirming the booking and sharing all the data with the vendors so in order to assure everything is at right place. Taking feedback from all the customers post trips and be connected with them in order to maintain the customer-company relations.
• YATRA ONLINE PRIVATE LIMITED, GURUGRAM

• Key responsibility area in goibibo: taking inbound calls in regards to hotel process after scoring a quality score. I been promoted to taking managers calls and escalation skills. Scoring C sat, providing First call resolution to guests. We need to work on the guests queries and converted into sales. Maintaining data of daily outbound and inbound calling and having a track of it and do the proper follow ups.