Taryn Johnson
Dunkirk
Summary
Dynamic service associate with a strong work ethic and proven ability to enhance customer satisfaction at First Merchants. Skilled in complaint handling and account management, I excel in building client relationships and processing transactions accurately. I have been recognized for training new team members and streamlining operations to improve service efficiency.
Overview
5
5
years of professional experience
Work History
Service Associate
First Merchants
06.2023 - Current
- Assisted customers with account inquiries and transactions, enhancing overall service experience.
- Collaborated with team members to streamline operational processes, improving efficiency in service delivery.
- Provided product knowledge and support to clients, ensuring informed decision-making during interactions.
- Processed daily transactions accurately while adhering to compliance and security protocols.
- Identified customer needs through active listening, fostering strong relationships and loyalty.
- Trained new associates on company policies and procedures, promoting a knowledgeable workforce.
- Utilized banking software for managing accounts and processing requests efficiently.
- Resolved customer complaints promptly, contributing to high satisfaction ratings within the team.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed client accounts by updating information and processing transactions accurately.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
Waitress
Glass Capital Bar and Grill
09.2021 - 09.2023
- Provided exceptional customer service, ensuring a welcoming and enjoyable dining experience.
- Managed order accuracy by efficiently processing customer requests and coordinating with kitchen staff.
- Assisted in training new team members on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Collaborated with management to implement new menu items based on customer feedback.
- Streamlined table turnover processes, improving service efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Daycare Assistant
Jay County Community Center
03.2021 - 10.2021
- Assisted in daily activities, ensuring a safe and engaging environment for children.
- Supported implementation of educational programs, fostering developmental growth and learning among children.
- Monitored children's behavior, providing guidance and positive reinforcement to promote social skills.
- Collaborated with team members to maintain cleanliness and organization of play areas and classrooms.
Front Desk Receptionist
Jay County Community Center
03.2021 - 10.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Answered phone calls and addressed inquiries, providing exceptional customer service.
- Scheduled appointments and maintained accurate records in appointment management system.
- Coordinated facility bookings, optimizing usage of community center resources.
- Assisted visitors with information about programs and services offered by the center.
- Processed payments and maintained cash register accuracy for transactions.
- Monitored facility access, ensuring safety protocols were followed at all times.
- Collaborated with team members to enhance overall operational efficiency and guest satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Jay County Jr Sr High School
Portland, INSkills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Client relationship building
- Payment processing
- Multitasking and organization
- Computer skills
- Records maintenance
- Attention to detail
- Data entry
- Data processing
- Account management
- Strong work ethic
Timeline
Service Associate
First Merchants
06.2023 - Current
Waitress
Glass Capital Bar and Grill
09.2021 - 09.2023
Daycare Assistant
Jay County Community Center
03.2021 - 10.2021
Front Desk Receptionist
Jay County Community Center
03.2021 - 10.2021
High School Diploma -
Jay County Jr Sr High School