Taryn Pollard
New Albany
Summary
Dynamic Onboarding Specialist at Terrace Finance Corp with a proven track record in streamlining processes and enhancing compliance. Skilled in data analysis and effective communication, I successfully improved onboarding efficiency and organizational systems, ensuring high-quality standards while managing multiple projects. Committed to fostering strong relationships and driving operational excellence.
Overview
13
13
years of professional experience
Work History
Onboarding Specialist
Terrace Finance Corp
Henderson, NV
03.2020 - Current
- Coordinated pre-partnership screenings, criminal and credit background checks, and documentation requirements.
- Put together merchant files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new partners adjust to company policies, procedures and processes.
- Co-managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency.
- Ensured compliance with internal policies and external regulations throughout onboarding process.
- Improved organizational filing systems for confidential records, resulting in improved accessibility and efficiency.
- Assisted with creating and maintaining SOPs.
- Create marketing materials for in-store usage.
- Create and maintain merchant profiles.
Director of Dealer Relations Assistant
Mower Finance Powered by Terrace Finance Corp
Henderson, NV
03.2020 - Current
- Streamlined communication between merchants, lenders, and customers.
- Implemented effective conflict resolution strategies for resolving issues amongst merchants and lenders.
- Helped merchants complete sales by directing customers to their stores.
- Maintained merchant relations.
- Cold calls to merchants to onboard with lenders.
Merchandise Associate
H&M Hennes & Mauritz
Clarksville, IN
10.2018 - 03.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Utilized paper, fabric and props to create displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
Data Analyst
Indiana University - Southeast
New Albany, IN
05.2012 - 07.2015
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Create and grade exams, analyze data for internal relations.
- Data collection and reporting to departments of University, both internal and externa.
Education
Bachelor of Science - Marketing
Indiana University - Southeast
New Albany05-2015
Skills
- Software knowledge
- Adaptability and flexibility
- Effective communication
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
- Organizational development
- Policy and procedure writing
- Data analysis
- Information protection
- Database maintenance
- Analytical and critical thinking
- Report preparation
- Complaint handling
- Business correspondence writing
- Customer relationship management
- Policy development
- Project management
- Conflict resolution
- Performance tracking
- Cross-functional coordination
- Decision-making
- Documentation and recordkeeping
- Employee relations
- Strategic planning
- Business intelligence
- Microsoft office
- Relationship building
- Remote conferencing and communication
- Willingness to learn
- Active listening
Timeline
Onboarding Specialist
Terrace Finance Corp
03.2020 - Current
Director of Dealer Relations Assistant
Mower Finance Powered by Terrace Finance Corp
03.2020 - Current
Merchandise Associate
H&M Hennes & Mauritz
10.2018 - 03.2020
Data Analyst
Indiana University - Southeast
05.2012 - 07.2015
Bachelor of Science - Marketing
Indiana University - Southeast