Summary
Overview
Work History
Education
Skills
Timeline
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Taryn Pollard

New Albany

Summary

Dynamic Onboarding Specialist at Terrace Finance Corp with a proven track record in streamlining processes and enhancing compliance. Skilled in data analysis and effective communication, I successfully improved onboarding efficiency and organizational systems, ensuring high-quality standards while managing multiple projects. Committed to fostering strong relationships and driving operational excellence.

Overview

13
13
years of professional experience

Work History

Onboarding Specialist

Terrace Finance Corp
03.2020 - Current
  • Coordinated pre-partnership screenings, criminal and credit background checks, and documentation requirements.
  • Put together merchant files and collected required digital or physical information to meet requirements.
  • Created smooth onboarding processes to help new partners adjust to company policies, procedures and processes.
  • Co-managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency.
  • Ensured compliance with internal policies and external regulations throughout onboarding process.
  • Improved organizational filing systems for confidential records, resulting in improved accessibility and efficiency.
  • Assisted with creating and maintaining SOPs.
  • Create marketing materials for in-store usage.
  • Create and maintain merchant profiles.

Director of Dealer Relations Assistant

Mower Finance Powered by Terrace Finance Corp
03.2020 - Current
  • Streamlined communication between merchants, lenders, and customers.
  • Implemented effective conflict resolution strategies for resolving issues amongst merchants and lenders.
  • Helped merchants complete sales by directing customers to their stores.
  • Maintained merchant relations.
  • Cold calls to merchants to onboard with lenders.

Merchandise Associate

H&M Hennes & Mauritz
10.2018 - 03.2020
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Created attractive displays to promote items.
  • Updated pricing and signage to complete product displays and educate customers.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Rotated manufacturer products.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks by size, style, and color.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.
  • Utilized paper, fabric and props to create displays.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Data Analyst

Indiana University - Southeast
05.2012 - 07.2015
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Create and grade exams, analyze data for internal relations.
  • Data collection and reporting to departments of University, both internal and externa.

Education

Bachelor of Science - Marketing

Indiana University - Southeast
New Albany
05-2015

Skills

  • Software knowledge
  • Adaptability and flexibility
  • Effective communication
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Goal setting
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Workplace safety
  • Excellent communication
  • Organizational development
  • Policy and procedure writing
  • Data analysis
  • Information protection
  • Database maintenance
  • Analytical and critical thinking
  • Report preparation
  • Complaint handling
  • Business correspondence writing
  • Customer relationship management
  • Policy development
  • Project management
  • Conflict resolution
  • Performance tracking
  • Cross-functional coordination
  • Decision-making
  • Documentation and recordkeeping
  • Employee relations
  • Strategic planning
  • Business intelligence
  • Microsoft office
  • Relationship building
  • Remote conferencing and communication
  • Willingness to learn
  • Active listening

Timeline

Onboarding Specialist

Terrace Finance Corp
03.2020 - Current

Director of Dealer Relations Assistant

Mower Finance Powered by Terrace Finance Corp
03.2020 - Current

Merchandise Associate

H&M Hennes & Mauritz
10.2018 - 03.2020

Data Analyst

Indiana University - Southeast
05.2012 - 07.2015

Bachelor of Science - Marketing

Indiana University - Southeast

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Taryn Pollard