TASLEEM
Hyderabad
Summary
Experienced professional with 4 years in client relationship management and operations leadership. Skilled at improving customer satisfaction by providing personalized solutions and clear insights. Strong background in leading teams to improve processes and make operations more efficient. Proven ability to manage client accounts, create effective business strategies, and oversee daily operations to meet company goals. A capable leader experienced in managing risks, tracking performance, and driving long-term business success.
Overview
5
5
years of professional experience
Work History
Senior Client Analyst
Timing Technologies India Pvt Ltd
Hyderabad
01.2022 - Current
- Client Support: Acted as the main point of contact for client inquiries, troubleshooting issues, and ensuring timely resolution while solving customer queries.
- Client Relationship Management: Analyzed client needs, provided tailored solutions, and maintained strong relationships.
- Data Maintaining and Reporting: Conducted detailed data reports to inform business decisions, generated actionable insights, and prepared comprehensive reports.
- Prepared monthly reports, conducted training sessions, managed accounts, oversaw team management, roster management, and sales operations.
- Worked closely with internal teams, including marketing and sales, to align strategies and deliver tailored solutions to clients.
- Managed multiple client accounts simultaneously, ensuring timely delivery of services and support.
Senior Immigration Consultant
Fabral Overseas
Hyderabad
09.2021 - 01.2022
- Client Consultation: Provided expert advice and guidance to clients on immigration processes, visa applications, and legal requirements.
- Documentation Assistance: Assisted clients in preparing and reviewing necessary documentation for visa submissions and immigration programs.
- Application Management: Oversaw the entire application process, ensuring timely submission and compliance with regulations.
- Client Relationship Management: Built and maintained strong relationships with clients, offering support throughout the immigration process.
- Problem-Solving: Addressed client concerns and resolved any issues or challenges related to their immigration status or application.
Customer Relationship Executive
Openmind Services Limited
Hyderabad
08.2019 - 09.2021
- Solved guest queries, handled escalation calls, and managed the Zendesk chat process. Conducted soft skills training sessions and prepared Excel reports. Contacted and assisted emergency services when needed.
- Identified opportunities to promote additional services based on customer needs, contributing to sales growth
- Managed customer accounts by ensuring smooth onboarding, conducting regular follow-ups, and maintaining consistent communication.
- Gathered client feedback, identified areas for improvement, and coordinated with internal teams to implement solutions.
- Evaluated service successes and weaknesses through weekly reviews.
Education
Diploma in Electronic communications engineering -
Government Polytechnic College
Hyderabad, Telangana07-2019
SSC -
Divyanjali High School
Hyderabad, Telangana06-2016
Skills
- Customer Relationship Management (CRM)
- Problem-Solving
- Negotiation Skills
- Microsoft Excel
- Sales and Social Media Marketing
- PPT Presentations
- Project Management
- Customer engagement
- Complaint handling
- Business development
- Multi-Tasking
- Active listening
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Hobbies and Interests
- Listening to music
- Travelling
- Shopping
Strength
- Hardworking Nature,
- Sincerity and Patience
- Quick Learning Capacity in New Environments
- Self- Motivated Ability to Mold Myself in Any Situation
- Able to Handle Pressure Situations
- Friendly Nature
Timeline
Senior Client Analyst
Timing Technologies India Pvt Ltd
01.2022 - Current
Senior Immigration Consultant
Fabral Overseas
09.2021 - 01.2022
Customer Relationship Executive
Openmind Services Limited
08.2019 - 09.2021
Diploma in Electronic communications engineering -
Government Polytechnic College
SSC -
Divyanjali High School
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