Tasleem Pattan
Visakhapatnam
Summary
Customer Support Executive with 2 years of experience in chat support, focusing on international processes and shipment inquiries. Expertise in technical troubleshooting and sales support, leveraging CRM tools like Salesforce. Consistently meets performance targets while ensuring high customer satisfaction. Acknowledged for exceptional service delivery and efficient issue resolution.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Senior Customer Support Associate
Firstsource Solution Limites
Hyderbad
03.2025 - Current
- Provided chat-based customer support for German clients, ensuring prompt issue resolution.
- Resolved technical issues related to services and products efficiently.
- Guided customers through troubleshooting processes with clear, step-by-step instructions.
- Assisted customers with service upgrades while delivering sales support.
- Maintained and updated customer data accurately in Salesforce CRM.
Customer Support Executive
Tech Mahindra
Hyderbad
10.2023 - 10.2024
- Managed customer inquiries regarding lost, delayed, or damaged packages.
- Provided real-time updates on shipment tracking.
- Coordinated with logistics teams to raise service requests efficiently.
- Resolved customer complaints while upholding high service quality standards.
- Adhered to UPS process guidelines for accurate issue resolution.
Education
Bachelor's Degree -
ST. JOESPH'S COLLEGE FOR WOMEN(AUTONOMOUS)
Visakhapatnam, AP01.2022
Intermediate -
NRI JUNIOR INTERMEDIATE COLLEGE
Visakhapatnam, AP01.2019
High School -
PRIYANKA'S VIDYODAYA HIGH SCHOOL
Visakhapatnam, AP01.2017
Skills
- Customer service and issue resolution
- Technical troubleshooting
- Salesforce CRM management
- Sales support and upselling
- Microsoft Office applications
- Email and internet operations
- Communication skills
- Team collaboration
Disclaimer
I hereby declare that the abovementioned details are known and true to my knowledge, and I bear the responsibility for the correctness of the abovementioned particulars
Personal Information
- Father's Name: Pattan Madina Khan
- Mother's Name: Pattan Amena
- Date of Birth: 05/10/01
- Nationality: Indian
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Certification
Programming in C- Datapro (ISO 9001: 2015), 2023
Accomplishments
Bravo Award 2023, received this award for maintaining 100% quality for six months and meeting the targets as per the company norms
Timeline
Senior Customer Support Associate
Firstsource Solution Limites
03.2025 - Current
Customer Support Executive
Tech Mahindra
10.2023 - 10.2024
Bachelor's Degree -
ST. JOESPH'S COLLEGE FOR WOMEN(AUTONOMOUS)
Intermediate -
NRI JUNIOR INTERMEDIATE COLLEGE
High School -
PRIYANKA'S VIDYODAYA HIGH SCHOOL