Taslima Talukdar

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Supervised and coordinated team to provide guidance and support and maximize performance.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
• Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
• Implemented new procedures to optimize workflow efficiency within the front desk team.
• Coordinated with suppliers and vendors to determine availability of required materials.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.