Tasneem Aferoz
Chennai
Summary
Dynamic professional with a focus on event planning and execution, skilled in logistics management and client relationship development. Proven track record of mentoring junior planners and delivering exceptional events that surpass client expectations.
Overview
2026
2026
years of professional experience
Work History
Senior Event Planner
RAD Event Planners
Chennai
06.2017 - Current
- Planned and coordinated large-scale corporate events and conferences.
- Created event timelines and budgets, ensuring seamless execution and adherence to client expectations.
- Oversaw on-site logistics and staff coordination during events.
- Designed and executed creative themes and concepts for events, elevating attendee engagement and experience.
- Cultivated vendor relationships for catering, audio-visual, and décor services to enhance event quality.
- Mentored junior planners in best practices and industry trends.
- Solicited sponsorships from businesses or individuals to fund events.
- Collaborated with other departments within the organization regarding event topics or themes.
Freelance Event Planner
Self
Chennai
06.2014 - 05.2017
- Coordinated logistics for diverse events, facilitating seamless execution and enhancing guest satisfaction.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Developed detailed event timelines and checklists for effective planning and organization.
- Managed vendor relationships to secure high-quality services and materials, contributing to successful event outcomes.
- Assisted in end-to-end event planning through meetings, walk-throughs, and day-of execution, ensuring all details were effectively addressed.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Facilitated post-event evaluations to gather feedback for continuous improvement.
Senior Customer Service Executive
Serco Plc
Chennai
2011 - 2013
- Served as primary contact for elite and high-value customers, enhancing customer satisfaction and loyalty.
- Built strong relationships with onshore and offshore managers, clients, and customers
- Delivered high accuracy, availability, partnership, and advisory support
- Introduced process improvements that reduced errors and customer complaints
- Prepared and managed daily MIS reports and performance metrics
- Trained new hires and conducted monthly refresher training for entire batches
Customer Support Executive
Saroj Ad Creators Pvt. Ltd
Chennai
2009 - 2011
- Delivered customer support to diverse clients, prioritizing instant resolutions to enhance satisfaction
- Managed a Market Research Team and delivered daily reports to clients
- Assisted creative teams with print ads, user manuals, card designs, and content
- Contributed website content and marketing copy.
- Coordinated client schedules and maintained precise records to ensure smooth operations
- Handled sensitive information with strict confidentiality
Trainer Resource Person
The Hindu – Newspaper in Education Program
Madurai
2007 - 2009
- Facilitated training sessions for educators to enhance effective use of educational resources, resulting in improved teaching practices.
- Provided instructional support to educators, enabling successful implementation of newspaper-based lessons and enriching student engagement.
- Collaborated with teachers to enhance student learning through innovative strategies.
- Coordinated workshops that promoted literacy and critical thinking skills, contributing to increased student participation and learning outcomes.
- Developed engaging curriculum materials aligned with newspaper content for classrooms.
- Evaluated training effectiveness and made recommendations for improvement.
- Created online resources and guides to assist educators in utilizing newspaper tools.
- Provided technical assistance during trainings and workshops.
- Coordinated scheduling of classes and workshops within the organization's calendar system.
Education
Master of Arts - Counseling Psychology
Indira Gandhi National Open University (IGNOU)
Chennai01-2026
Diploma in Public Relations -
Madurai Kamaraj University
Madurai01-2007
BBA -
Lady Doak College
Madurai01-2006
Skills
- Event management
- Client relations and collaboration
- Training development
- Team collaboration
- Creative problem solving
- Public speaking
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Urdu
Elementary (A2)
A2
Accomplishments
Barclays Reward & Recognition Award – Q3 2012
Timeline
Senior Event Planner
RAD Event Planners
06.2017 - Current
Freelance Event Planner
Self
06.2014 - 05.2017
Senior Customer Service Executive
Serco Plc
2011 - 2013
Customer Support Executive
Saroj Ad Creators Pvt. Ltd
2009 - 2011
Trainer Resource Person
The Hindu – Newspaper in Education Program
2007 - 2009
Master of Arts - Counseling Psychology
Indira Gandhi National Open University (IGNOU)
Diploma in Public Relations -
Madurai Kamaraj University
BBA -
Lady Doak College