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Tasneem Ahmed
NEW DELHI
Summary
Dynamic Territory Manager with a proven track record at American Express Banking Corp, excelling in sales strategy and customer relationship management. Spearheaded initiatives that enhanced upselling techniques and drove significant business growth. Adept at market analysis and team leadership, consistently achieving targets through effective communication and collaboration.
Overview
12
12
years of professional experience
Work History
Territory Manager - Sales and Service
AMERICAN EXPRESS BANKING CORP
GURGAON
02.2019 - Current
- Led a team of salespeople to meet and exceed quarterly sales goals
- Developed and implemented customer sales strategy that increased upselling opportunities based on customer profiles
- Managed customer relationships to improve service quality and retention rates
- Monitored competitor sales and pricing strategies regularly.
- Facilitated cross-functional collaboration to resolve territory-specific challenges effectively.
- Identified and resolved issues affecting sales performance in the territory.
Process trainer
TELEPERFORMANCE
Gurgaon
11.2016 - 02.2019
- Designed and implemented process training for new hires
- Conducted training sessions on process change for employees
- Developed training materials and facilitated sessions to enhance understanding of new processes
- Designed and executed projects to improve onboarding and increase productivity during training and floor operations
- Led process improvement team in designing new process
- Created process improvement plan and implemented changes
- Worked with cross-functional teams to streamline the process meeting client requirement
- Created and distributed monthly process calendar to ensure timely updates and alignment across teams
- Designed and presented monthly business review decks to clients and implemented changes according to the clients
Sr Executive/Quality assurance analyst
Aegis LTD
Gurgaon
10.2014 - 11.2016
- Led quality assurance team in developing and implementing effective quality assurance procedures
- Monitored quality assurance metrics, identifying key areas for improvement
- Trained new quality assurance analysts on company procedures
- Analyzed customer feedback and implemented changes to improve customer satisfaction
- Investigated customer complaints, devising solutions to reduce recurrence
- Retained Airtel mobility customers daily by providing the best offers and plans available in the market.
Education
Bachelor of Technology - Computer Science
Uttarakhand Technical University
Roorkee, India06-2013
Senior Secondary - PCM
St. Francis School
Shamli, India06-2008
Higher Secondary -
St. Francis School
Shamli, India05-2006
Skills
- Sales strategy
- Territory expansion
- Market analysis
- Competitor analysis
- Market penetration
- Sales presentations
- Client management
- Upselling techniques
- Business growth
- Customer satisfaction
- Time management
- Team leadership
- Effective communication
Hobbies and Interests
- Spending Time with my Family
- Listening to Music
Awards
- 12/01/19, Big Leap Award, American Express
- Met highest number of sales within Digital Acquisition Bi-annually in Pan India
- Achieved more than 65% conversion on Total Lead received
- Lowest attrition rate within Team on Pan India Basis.
- 07/01/18, Best Trainer Award, Teleperformance
- Coached and trained on job and OJT individuals in achieving the highest number of Sales Conversion on SBI Cards EBP Process
- Zero Attrition in OJT Period.
- 01/01/23, Monthly Achievement on Platinum Charge, American Express, Awarded almost every month on achieving more than 3 platinum charge cards every month.
Personal Information
- Date of Birth: 03/22
- Nationality: INDIAN
Timeline
Territory Manager - Sales and Service
AMERICAN EXPRESS BANKING CORP
02.2019 - Current
Process trainer
TELEPERFORMANCE
11.2016 - 02.2019
Sr Executive/Quality assurance analyst
Aegis LTD
10.2014 - 11.2016
Bachelor of Technology - Computer Science
Uttarakhand Technical University
Senior Secondary - PCM
St. Francis School
Higher Secondary -
St. Francis School