Tasneem Mukadam
Mumbai
Summary
Dynamic sales manager skilled in cultivating client relationships and driving business development. Expertise in analyzing market trends and developing strategies that enhance customer engagement and satisfaction.
I have a versatile experience across media, travel and entrepreneurial ventures in sales and business development wherein I have led teams and been instrumental in the growth and expansion of the department. My ability and capability to handle large projects under scrutiny and timelines is an added advantage given my knowledge working in dynamic industries.
I am currently looking for opportunities within the non-profit, hospitality, travel and lifestyle space wherein I can utilize my past experiences and create value in the organization.
Overview
28
28
years of professional experience
Work History
Owner
Everest Electricals
Mumbai
01.2024 - Current
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Implemented initiatives to enhance operational effectiveness and drive long-term growth.
- Maintained relationships with existing clients by providing superior customer service.
- Resolved client inquiries and issues promptly to enhance customer satisfaction.
Sales Manager
Astaguru auction house
Mumbai
03.2022 - 01.2024
- Established relationships with key clients, while maintaining existing customer base.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed sales strategies to enhance auction participation and engagement.
Owner and designer
TASNAAZ clothing
Mumbai
03.2016 - 12.2021
- Created product designs in alignment with specifications.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Conducted trend analysis to forecast future fashion directions and inform design decisions.
- Developed relationships with suppliers and customers.
- Created marketing campaigns to attract new customers.
Manager, Sales and Customer Support
Walt Disney & Times of India
Mumbai, Maharashtra
04.2008 - 03.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Manager of Business Development and Sales
OGAAN Publications- ELLE magazine
Mumbai, Maharashtra
02.2004 - 03.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Conducted market research to discover new leads, opportunities and messaging.
- Built diverse sales pipeline to exceed quota targets.
Sales Supervisor
BRITISH AIRWAYS
Mumbai, Maharashtra
06.1998 - 03.2002
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Masters in Luxury Brand Management - Luxury
IFA
Paris, Shanghai01-2016
Diploma in Travel & Tourism - Tourism And Travel Management
Sophias College
Mumbai03-1997
Bachelor of Commerce - Business Management
Mumbai University
Mumbai03-1996
Skills
- Strategic planning
- Customer relationship management
- Operational effectiveness
- Sales strategy development
- Performance supervision
- Business development
- Team leadership
- Effective communication
- Relationship building
- Crisis management
- Market trend awareness
- Employee development
- Cost reduction
Affiliations
Fitness, reading and writing lifestyle blogs, volunteering at Lions group
Timeline
Owner
Everest Electricals
01.2024 - Current
Sales Manager
Astaguru auction house
03.2022 - 01.2024
Owner and designer
TASNAAZ clothing
03.2016 - 12.2021
Manager, Sales and Customer Support
Walt Disney & Times of India
04.2008 - 03.2015
Manager of Business Development and Sales
OGAAN Publications- ELLE magazine
02.2004 - 03.2007
Sales Supervisor
BRITISH AIRWAYS
06.1998 - 03.2002
Masters in Luxury Brand Management - Luxury
IFA
Diploma in Travel & Tourism - Tourism And Travel Management
Sophias College
Bachelor of Commerce - Business Management
Mumbai University