Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Tasneem Netarwala

Mumbai,Maharashtra

Summary

I am a detail-oriented professional with experience in administration, customer service, and process coordination. With a background in travel services and client support, I’m confident in handling documentation, guiding applicants, and ensuring smooth processing. I’m applying for the Assistant Visa Officer position to contribute my organizational skills and commitment to accuracy. Known for being dependable and efficient, I aim to support the visa team in delivering excellent service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales & Service Associate (Travel)

Orca Dive Club
10.2022 - Current
  • I manage bookings for scuba training, organize weekend pool training batches, and coordinate with dive centers globally. My role involves creating travel dive groups that complete their open water or advanced dives at partner locations through our organization.

Travel Desk & Admin

Robinsons Cargo & Logistics
06.2011 - 12.2011
  • Introduced marketing proposals to supervisors to improve work processes.
  • Updated all international and domestic travel bookings amicably.
  • Co-ordinated all Visa, hotel, travel insurance issues and international currency procurement.
  • Assisted senior management with services like obtaining; permits, visas, passports and health certificates, and in converting currency.
  • Met deadlines while maintaining high quality deliverables.

Marketing Manager

Victorinox India Pvt. Ltd.
06.2009 - 05.2010
  • Developed marketing plans for product sale creatively.
  • Researched and worked closely with other employees to simplify any complexities to clients.
  • Exercised collaborative skills with the marketing team and successfully ensured execution of all marketing plans were adhered to.
  • Analyzed customer feedback to locate areas of improvement.

Marketing Manager

ICICI Lombard GIC Ltd
03.2008 - 06.2008
  • Assisted sale groups in generating permits and drafting important documents like: visas, passports and health certificates that helped in converting currency.
  • Developed pricing strategies through assessing; competitors’ prices, customer willingness to pay and company’s cost structures.
  • Conducted market research and presented new potential opportunities to my supervisors.
  • Evaluated the effectiveness of all marketing plans to determine their efficiency and identify any additional measures needed.
  • Developed and executed integrated marketing campaigns to enhance brand visibility and customer engagement.

Assistant Manager

HDFC Bank Ltd
11.2005 - 07.2007
  • Scheduled all bank meetings and coordinated employee-performance reviews.
  • Assigned day-to-day tasks to my subordinates to increase productivity and efficiency.
  • Reporting to Manager and Treasury Operations.
  • Preparing and sending cash-flow statements to customers.
  • Preparing and sending daily reports for market deals to customers.

Customer Service

W.N.S Global
05.2005 - 08.2005
  • Addressed customer enquiries and routed calls to appropriate staff members for direct assistance.
  • Documented processes using MS Office.
  • Answered customers’ questions about flights, aircraft, weather, travel routes and services, arrival times and schedules.
  • Conducted online bookings, alterations and cancellations.
  • Checked to ensure that appropriate changes were made to resolve customers’ problems.

Education

Bachelor of Arts - Sociology

Mumbai University
Mumbai
05.2005

HSC Arts -

Mumbai University
Mumbai
06.2005

Skills

  • Travel & Event Management
  • Vendor Management
  • Project Coordination
  • Customer Service
  • Listening and Communication Skills
  • Time Management

Certification

  • Basic Life Support as a First Responder
  • American Safety and Health Institute

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Gujarati
Upper intermediate (B2)

Timeline

Sales & Service Associate (Travel)

Orca Dive Club
10.2022 - Current

Travel Desk & Admin

Robinsons Cargo & Logistics
06.2011 - 12.2011

Marketing Manager

Victorinox India Pvt. Ltd.
06.2009 - 05.2010

Marketing Manager

ICICI Lombard GIC Ltd
03.2008 - 06.2008

Assistant Manager

HDFC Bank Ltd
11.2005 - 07.2007

Customer Service

W.N.S Global
05.2005 - 08.2005

Bachelor of Arts - Sociology

Mumbai University

HSC Arts -

Mumbai University

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Tasneem Netarwala