TASNEEM RAMPURAWALA
BSC COMPUTER SCIENCE
Thane,Maharashtra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
5
5
Certifications
4
4
Languages
Work History
CUEMATH
TEACHER
08.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
CICARE PVT LTD
TEAM MEMBER
11.2021 - 10.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Adapted quickly to new software, tools, and processes introduced in the call center environment, ensuring seamless integration into daily workflow.
- Supported colleagues in managing high call volumes during peak hours, ensuring optimal coverage and minimal hold times for customers.
- Reduced call wait times by quickly and accurately assessing caller needs and directing them to appropriate resources.
- Collaborated with team members to share best practices, optimize strategies, and drive overall success in the call center environment.
- Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
- Set up appointments with interested customers according to schedule availability.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
BURHANI CLASSES (PART TIME)
FACULTY OF SCIENCE
07.2019 - 04.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Increased parental involvement in students' education by organizing regular communication and events.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Adapted teaching methods and materials to meet students' varying needs..
ICICI BANK (CREDIT CARD DEPARTMENT)
TELE EXECUTIVE
04.2008 - 09.2009
- Cultivated strong rapport with clients through attentive listening, empathetic understanding of their concerns, and prompt resolution of any disputes or issues.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Streamlined application processes, ensuring timely submissions of documentation for faster approval rates.
- Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
- Built strong relationships with customers to increase retention and loyalty.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
HBL PVT LTD
TELE EXECUTIVE
08.2004 - 03.2005
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Responded to customer inquiries and provided detailed account information.
- Streamlined the new account opening process, reducing client wait time and enhancing the overall experience.
- Assisted customers with account opening, loan applications, credit card issuance, and other financial transactions as needed.
- Handled account opening procedures thoroughly verifying required documentation reducing risk factors.
NORONHA REAL ESTATE AND TRAVEL AGENCY
Office Assistance
04.2003 - 07.2004
- Processed applications and paperwork in accordance with state and federal laws.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
CITI FINANCIAL
TELE EXECUTIVE(HOME LOAN)
11.2002 - 08.2003
- Resolved technical issues efficiently during calls, minimizing downtime and ensuring smooth completion of assigned tasks.
- Maintained accurate records of project progress and performance, enabling timely analysis and reporting of results to stakeholders.
- Collaborated with team members to achieve overall project goals, sharing insights and best practices for improved performance.
- Established strong relationships with peers, supervisors, and clients through clear communication and collaboration efforts.
- Documented records of call information.
NOVODENT DENTAL COMPANY
RECEPTIONIST CUM OFFICE ASSISTANT
08.2001 - 10.2002
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - COMPUTER SCIENCE
ST JOSEPH COLLEGE OF ARTS AND SCIENCE
Cuddalore, India 05.2001 -
HSC -
IMMACULATE HEART OF MARY GIRLS
Puducherry, India 05.2001 -
SSC -
IMMACULATE HEART OF MARYS GIRLS SCHOOL
Puducherry, India 05.2001 -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Certification
INTERNATIONAL VEDIC TEACHER
Timeline
INTERNATIONAL PHONIC TEACHER
09-2024
INTERNATIONAL VEDIC TEACHER
08-2024
IIHT (VISUAL BASIC 6.0 DESKTOP APPLICATION)
09-2022
IIHT(VISULA BASIC 6.0 DISTRIBUTED APPLICATION)
08-2022
CICARE PVT LTD
TEAM MEMBER
11.2021 - 10.2024
IIHT (MS OFFICE AND HTML)
07-2021
BURHANI CLASSES (PART TIME)
FACULTY OF SCIENCE
07.2019 - 04.2020
CUEMATH
TEACHER
08.2018 - Current
ICICI BANK (CREDIT CARD DEPARTMENT)
TELE EXECUTIVE
04.2008 - 09.2009
HBL PVT LTD
TELE EXECUTIVE
08.2004 - 03.2005
NORONHA REAL ESTATE AND TRAVEL AGENCY
Office Assistance
04.2003 - 07.2004
CITI FINANCIAL
TELE EXECUTIVE(HOME LOAN)
11.2002 - 08.2003
NOVODENT DENTAL COMPANY
RECEPTIONIST CUM OFFICE ASSISTANT
08.2001 - 10.2002
Bachelor of Science - COMPUTER SCIENCE
ST JOSEPH COLLEGE OF ARTS AND SCIENCE
05.2001 -
HSC -
IMMACULATE HEART OF MARY GIRLS
05.2001 -
SSC -
IMMACULATE HEART OF MARYS GIRLS SCHOOL
05.2001 -