Summary
Overview
Work History
Education
Skills
Cricket
Accomplishments
Timeline
Tasnif Basha

Tasnif Basha

B-Com
Bangalore

Summary

Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Operations Executive

Myntra
Bangalore
04.2021 - Current
  • Catalog Creation: Monitoring the intact of catalog creation
    which helps in further internal process and also better
    customer experience
  • End to end PI to process Monitoring
  • Supply chain process: Monitering inwards on basis of OTB by
    being in touch with transporters, vendors and Warehouse
    folks
  • Minimizing the QC rejects and resolving QC tickets within TAT
    to avoid the creation of Return Orders and to maintain the QC
    to be less than 3%.
  • Publishing the Scheduling, inwards & Filtrates Reports to
    Leadership Team
  • Vendor On-boarding and creating listing Id’s, Verifying documents and system onboarding
  • Applied various analytical techniques to diverse situations.
  • Collaborated with management and employees to assess business practices and determine areas for analysis.
  • Oversaw supply chain management, maintaining prescribed inventory levels to achieve uninterrupted production at predefined levels.
  • Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in reports of Inwards data.
  • Retrieving data from Catalog tool , analyzing and matching the data.
  • Resolving the Vendor escalation by coordinating with
    the brand and Key account managers
  • Based on the OTB which we receive from the business team, I have scheduled and in-warded the qty for the assigned super categories
  • Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
  • Reviewed process failures and determined root causes.
  • Checking whether the new products which are yet to be in-warded are live on the website or not
  • Developed operational processes to help organization adapt to market change.

Senior Operation Executive

Flipkart
Bangalore
04.2019 - 03.2021
  • Creating FSN from the Flipkart portal and creating the purchase order
  • Sending reports weekly and monthly about the deliveries
  • Handling Vendor’s queries and resolving their issues
  • Identified opportunities to improve business process flows and productivity.
  • Resolving payment issue of Vendor .
  • Resolving QC tickets and return order issues .
  • Supervised creation of exciting merchandise displays to catch attention of outside Vendors.

Process Trainer

Athena BPO PVT LTD
Bangalore
09.2015 - 02.2019
  • Heading a team of 140 associates & 1 SME
  • Taking care of NHIT Batches & Floor Refreshers
  • Communicating with the support team and implementing the organization’s Training guidelines, standards and policies
  • Investigating and resolving customers issues and complaints regarding Training matters – Handling all queries and client feedback in a professional manner
  • Sharing Performance report to clients on a regular basis
  • Ensuring proper customer service and avoiding escalation
  • Ensuring teams are briefed on regular basis for better performance
  • Motivating associates to help maintain a healthy environment
  • Provided subject matter expertise on all company offerings.
  • Communicated with sales team to maintain firm grasp of training requirements.
  • Delivered robust training courses via classroom and e-learning programs.
  • Developed new and improved training programs to fit underserved areas.
  • Created unique materials to support training programs.
  • Developed and implemented successful onboarding program.
  • Established and maintained quality control standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed lesson plans, instructional materials and written practice tests for and training courses.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Education

Bachelor of Commerce - Accounting And Finance

Al Ameen College, Bangalore
03.2013 - 04.2016

Skills

    To pursue a fulfilling career in a growing organization that can harness my skills and provide me to contribute my full might to meet the challenges essential for the organizational growth

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Cricket

 It is easily one of the most prevalent sports in the world. This game consists of two teams that include 11 players each. The main aim of the game is to score the highest number of runs. It is played on a pitch in a field that is well-maintained for the same purpose.

Accomplishments

  • Joined as a Telecaller and was promoted as SME-Subject Matter Expert within 1 Year
  • Promoted as Process Trainer within a span of 9 Months in Previous Company.
  • Working as Senior executive operations, within a span of 6 months Awarded as Best Performer for the Month(June'19) in present company.

Timeline

Senior Operations Executive - Myntra
04.2021 - Current
Senior Operation Executive - Flipkart
04.2019 - 03.2021
Process Trainer - Athena BPO PVT LTD
09.2015 - 02.2019
Al Ameen College - Bachelor of Commerce, Accounting And Finance
03.2013 - 04.2016

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