Tasweab Shaikhnag
Mahad,India
Summary
Dedicated professional with expertise in technical customer support, bilingual customer support, and complaint handling. Demonstrates strong capabilities in customer retention approaches, ensuring high levels of satisfaction and loyalty. Committed to leveraging skills to enhance service delivery and contribute to organisational success.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Customer Support
Amazon
2024.02 - 2025.02
- Managed and resolved IT service desk queries, contributing to excellent customer support.
- Fielded general enquiries, providing knowledgeable, helpful customer support.
- Issued complaint tickets and managed 50+ calls per day, providing regular updates through to ticket closure to maintain first-class customer support.
- Maintained comprehensive knowledge of store's product range for effective customer support.
- Worked on shift rotations to provide 24 and 7 customer support.
- Resolved client queries swiftly, delivering top-notch customer support consistently.
Education
BSC - Information Technology
H.E.T.C.C.S.I.T
Mahad, Raigad 2022.01 - 2023.01
HSC - Science
H.K.D. & P.KHATIB High School & Jr.College
2019.01 - 2020.01
SSC - undefined
Ideal English School
2017.01 - 2018.01
Skills
- Technical customer support
- Customer support and complaint handling
- Bilingual customer support
- Customer retention approaches
Declaration
I consider myself familiar with the technologies. I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Fluent
Hindi
Native
Marathi
Native
Timeline
Customer Support
Amazon
2024.02 - 2025.02
BSC - Information Technology
H.E.T.C.C.S.I.T
2022.01 - 2023.01
HSC - Science
H.K.D. & P.KHATIB High School & Jr.College
2019.01 - 2020.01
SSC - undefined
Ideal English School
2017.01 - 2018.01