Summary
Overview
Work History
Skills
Timeline
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Tatanisha Reid

Indianapolis

Summary

Dynamic Customer Service Representative with proven expertise in resolving escalated calls and enhancing customer loyalty, notably at Mohela. Skilled in active listening and computer proficiency, I excel in turning high-stress situations into positive outcomes. My approach has significantly improved processing efficiency, demonstrating a blend of critical thinking and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Mohela
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved student loan processing efficiency by streamlining application reviews and implementing best practices.

Customer Service Representative

Delta Faucet Company
02.2016 - 08.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer experience with personalized assistance and product recommendations.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Mohela
08.2023 - Current

Customer Service Representative

Delta Faucet Company
02.2016 - 08.2023

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Tatanisha Reid