Ezee absolute
Tatarao Karri
Front Office Receptionist
Visakhapatnam ,India
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Receptionist
r&m
Visakhapatnam , India
10.2022 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Identified and resolved customer complaints concerning food or lodging.
Hospitality Assistant
H&M
vizianagaram, india
01.2020 - 10.2023
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Tracked, monitored and recorded purchasing, overtime and maintenance expenses.
- Sought and analyzed customer feedback to identify areas for improvement.
Education
Bachelor of Arts - Commerce
Andhra University
Visakhapatnam 05.2013 - 06.2016
Skills
Organization skills
Time management
Office organization
Cash Handling
Skilled in [Software]
Software
paintings
acrylic and water color painting
Timeline
Front Office Receptionist
r&m
10.2022 - Current
Hospitality Assistant
H&M
01.2020 - 10.2023
Bachelor of Arts - Commerce
Andhra University
05.2013 - 06.2016