Tatarao Karri (Satish)
Srikakulam
Summary
Energetic Front Desk Associate with a proven track record at Best Western Plus tejvivaan, enhancing room turnover efficiency by 17% and boosting guest satisfaction. Skilled in financial reconciliation and guest relations, adept at problem-solving and time management. Excelled in managing up to 150 guests daily, demonstrating exceptional service and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Best Western Plus tejvivaan
Visakhapatnam
04.2023 - Current
- Manage the front desk operations, including processing all guest check-ins, room assignments, and the activation of room keys, serving up to 150 guests daily.
- Handle all payment types, including cash, checks, debit, and credit transactions, ensuring accuracy in billing and financial reporting.
- Coordinate with housekeeping and maintenance teams to ensure timely readiness and upkeep of rooms, enhancing room turnover efficiency by 17%.
- Conduct daily operational reports to track guest arrivals and departures, special requests, and overall occupancy metrics.
- Address and resolve complex guest concerns and complaints, leading to a 15% increase in guest satisfaction scores.
- Report guest reservation metrics to the senior executive team to ensure occupancy and profit tracking.
Front Desk receptionist
Sai sudha excutive Hotel
Visakhapatnam
06.2022 - 03.2023
- Provided high-quality service to guests, including offering directions, local area information, and assistance with luggage and transportation
- Maintained robust knowledge of hotel policies and procedures, contributing to a safe and welcoming environment
- Assisted in the training of new staff, emphasizing the importance of service standards and company policies
- Balanced and reconciled receipts and cash drawers, ensuring accuracy and adherence to accounting specifications
- Answered up to 20 calls per day, organizing reservations and conferences
Education
Batchelor of degree - commerce, Hospitality management
Andhra University
VisakhapatnamSkills
- Billing and invoicing
- Reservation management
- Quality assurance
- Financial reconciliation
- Guest relations
- Problem-solving skills
- Time management
- Mail handling
Certification
Certified Hospitality Management, Risali, 05/22
Keyskills
5, 3, 4, 4, 4, 4
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1
Accomplishments
i got best employee of the award Oct- 2024 and nominated 5 times as a Best employed of the month.
Timeline
Front Desk Associate
Best Western Plus tejvivaan
04.2023 - Current
Front Desk receptionist
Sai sudha excutive Hotel
06.2022 - 03.2023
Batchelor of degree - commerce, Hospitality management
Andhra University
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