Tatianna Gilbert
Greenwood
Summary
I recently obtained my CNA certification.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Detailer
Enterprise Rent-A-Car
Indianapolis, IN
04.2025 - Current
- Cleaned and polished vehicles to meet quality standards, enhancing customer satisfaction.
- Conducted thorough inspections of vehicles to identify cleaning needs and damage.
- Operated detailing equipment and tools effectively to achieve optimal results.
- Maintained cleanliness and organization of detailing area for efficient workflow.
- Assisted in training new team members on detailing techniques and safety protocols.
- Ensured compliance with safety regulations while handling chemicals and equipment.
- Collaborated with team members to coordinate workloads and achieve daily goals.
- Developed streamlined processes for vehicle preparation, improving turnaround time.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Washed cars and trucks daily for auto dealership.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
Delivery Driver
Amazon
02.2022 - 04.2025
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Operated delivery vehicles adhering to safety protocols and traffic regulations.
- Managed inventory and documentation for accurate order fulfillment.
- Communicated effectively with customers regarding delivery status and concerns.
- Conducted vehicle inspections to maintain operational readiness and safety standards.
- Collaborated with team members to streamline delivery processes and improve efficiency.
- Adapted to changing schedules and priorities while maintaining high service levels.
- Assisted in training new drivers on routes, safety practices, and company policies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Cashier
McDonald’s
Indianapolis in
03.2019 - 02.2022
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure timely service delivery.
- Addressed customer inquiries and resolved complaints promptly.
- Handled cash register operations, including balancing drawers at shift end.
- Promoted upselling strategies to enhance overall sales performance.
- Adhered to safety protocols and food handling procedures diligently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Center Grove Hs
Greenwood In06.2023
Certification
CNA Certification
Timeline
Auto Detailer
Enterprise Rent-A-Car
04.2025 - Current
Delivery Driver
Amazon
02.2022 - 04.2025
Cashier
McDonald’s
03.2019 - 02.2022
High School Diploma -
Center Grove Hs