Tatiya Sharma
Guwahati
Summary
I am a graduate from 'Institute of Hotel Management, Kolkata' batch of 2012-2015. I am a self-motivated and success-driven sales personnel with experience in product launch, key account management and relationship management. .
Results-driven professional with proven track record in account management and client relations. Adept at developing strategies that enhance client satisfaction and drive business growth. Known for collaborative teamwork and flexibility in meeting changing business demands. Expertise in negotiation and relationship-building.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Senior Key Account Manager
Swiggy
08.2018 - Current
- Directed and cultivated portfolio of high-value accounts, generating steady revenue expansion
- Orchestrated onboarding of strategic partners driving business expansion within city framework.
- Played key role in launching operations in Guwahati, Mangaldoi, and Shillong
- Supported clients by leveraging market insights and performance data, driving improved sales outcomes.
- Implemented promotional campaigns and brand activations to elevate visibility and improve sales
- Trained and supported new sales team members, boosting team productivity
- Refined sales processes and presented informed recommendations to leadership for organizational growth.
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
Lecturer
Assam Down Town University
08.2017 - 07.2018
- Facilitated lectures across departments while mentoring students
- Directed placement efforts and coordinated management of student database systems.
Sales Adviser
Marks & Spencer
09.2016 - 06.2017
- Delivered personalized customer experiences, increasing in-store conversions
- Supported visual merchandising and seasonal launches
- Handled returns, queries, and customer engagement to maintain brand loyalty
Front Office Associate
Vivanta By Taj
10.2015 - 09.2016
Register & process guests and their assigned rooms.
- Managed guest check-ins, upselling rooms and services to drive revenue
- Converted walk-in guests into bookings, improving occupancy rates
- Handled cash flow and guest relations efficiently
Education
Bachelor of Science - Tourism And Hotel Management
Institute of Hotel Management
Kolkata 04.2001 -
High School Diploma -
Holy Child Higher Secondary School
Guwahati, India 04.2001 -
High School Diploma -
Faculty Higher Secondary School
Guwahati 04.2001 -
Skills
Client relationship building
Revenue generation
Data-driven decision making
Client onboarding
Key account management
Cross-functional collaboration
Business development
Territory management
Lead generation
Accomplishments
- Star performer at Vivanta By Taj
- Employee of the month at Marks & Spencer
- Employee of the Quarter for the entire East Region at Marks & Spencer
- Best customer service award at Marks & Spencer
- Outstanding performer during JAS quarter at Swiggy
- Mega Champion for topping the performance charter for 6 consecutive months
- Ultimate Champion for topping the performance charter for 9 consecutive months
Timeline
Senior Key Account Manager
Swiggy
08.2018 - Current
Lecturer
Assam Down Town University
08.2017 - 07.2018
Sales Adviser
Marks & Spencer
09.2016 - 06.2017
Front Office Associate
Vivanta By Taj
10.2015 - 09.2016
Bachelor of Science - Tourism And Hotel Management
Institute of Hotel Management
04.2001 -
High School Diploma -
Holy Child Higher Secondary School
04.2001 -
High School Diploma -
Faculty Higher Secondary School
04.2001 -
LANGUAGES
English
Hindi
Assamese
Bengali