Taufeek Khan
Gurugram
Summary
Customer Service Associate with four years of experience in customer support and financial services. Skilled in handling live chat interactions, resolving customer issues efficiently, and ensuring compliance with company policies. Strong communication, problem-solving, and multitasking abilities, with a focus on delivering excellent customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Concentrix (Amazon)
Gurugram
10.2022 - Current
Manage live customer chats, assisting with product-related queries, orders, and refunds.
Resolve customer concerns while strictly adhering to Amazon's policies and guidelines.
Ensure a seamless customer experience by providing accurate solutions.
Maintain high performance metrics, including response time, customer satisfaction, and resolution rate.
Customer Support Executive
Home Credit India Pvt. Ltd.
Gurugram
07.2020 - 09.2022
Engaged with assigned customers to assist with cash loan EMI payments.
Provided personalized financial guidance and addressed payment-related concerns.
Maintained customer records, and ensured timely follow-ups to enhance service quality.
Education
Bachelor of Computer Applications -
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
01-2025
Some College (No Degree) - Senior Secondary
SLDD Inter College
Mauranipur, JhansiSkills
- Customer service
- Conflict resolution
- Live chat support
- Order processing
- Policy adherence
- Data entry
Accomplishments
Best Performer of the Year
Promoted as a temporary SME and handling a team of 22 agents
Timeline
Senior Customer Service Representative
Concentrix (Amazon)
10.2022 - Current
Customer Support Executive
Home Credit India Pvt. Ltd.
07.2020 - 09.2022
Bachelor of Computer Applications -
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Some College (No Degree) - Senior Secondary
SLDD Inter College
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