TAUFIK EKBAL
Technical Support
FARIDABAD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
INDICSOFT TECHNOLOGY
NOIDA
02.2021 - 02.2022
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to promote better understanding for non-technical users.
System Administrator
SAGMAN HEALTH PVT LTD
BANGLORE
01.2018 - 01.2021
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Completed reports detailing network and systems performance and downtime issues.
- Detailed upcoming software upgrades and system sprints to team members.
- Contributed to development, administration and testing of disaster recovery plans.
- Attended meetings to deliver status reports to key stakeholders.
- Performed software installations and upgrades to UNIX or Windows operating systems.
Education
B TECH - Mechanical Engineering Technology
MAHARISHI DAYANAND UNIVERSITY
ROHTAK 06.2011 - 07.2015
Skills
Customer relationship management
undefinedTimeline
Technical Support Engineer
INDICSOFT TECHNOLOGY
02.2021 - 02.2022
System Administrator
SAGMAN HEALTH PVT LTD
01.2018 - 01.2021
B TECH - Mechanical Engineering Technology
MAHARISHI DAYANAND UNIVERSITY
06.2011 - 07.2015
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