Tauseef Abbas
Mumbai
Summary
Personable and dedicated Customer Service Representative with extensive experience in Contact center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Team Leader
Capita India PVT LMT
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Customer Service Executive
Teleperformance global service
02.2022 - 08.2023
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Customer Service Executive
Firstsource solution
10.2020 - 02.2022
- Provided prompt and courteous service to customers via phone, email, and chat
- Resolved customer complaints in a timely manner while maintaining professional attitude
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
HSC - Ecommerce
REENA MEHTA COLLAGE OF ARTS AND COMMERCE
ST. JUDES HIGH SCHOOL
Skills
- Data Entry
- Account updating
- Appointment Scheduling
- Report Generation
- Inbound and Outbound Calling
- Customer Relations
- Call Center Operations
- Microsoft Office
- Adaptive team player
- Team Leadership
- Social media management
- Energetic work ethic
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Team Leader
Capita India PVT LMT
08.2023 - Current
Customer Service Executive
Teleperformance global service
02.2022 - 08.2023
Customer Service Executive
Firstsource solution
10.2020 - 02.2022
HSC - Ecommerce
REENA MEHTA COLLAGE OF ARTS AND COMMERCE
ST. JUDES HIGH SCHOOL
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