Tauseef Ahmad
Windows Admin, Azure Cloud Engineer, Technical Support Specialist,Mac Specialist/Helpdesk Specialist,Intune MDM Architect
New Delhi,DL
Summary
To constantly challenge the limits of potential for creating new ways of adding value to the overall efforts of the organization and obtain a challenging position in the cutting edge of technology where education and experience can be fully utilized and quest for knowledge can be satisfied.
Overview
8
8
years of professional experience
Work History
Global Service Desk Technician
SHL
Gurgaon
09.2020 - Current
- Ticketing tools like Jira / Service Now / Remedy.
- Experience and knowledge with managing and troubleshooting Microsoft solution pillars including: M365 and O365 infrastructure, Exchange , Identity, InTune & Security, SharePoint OneDrive, and Azure .
- Experience and knowledge with Azure AD Group, O365 license management and O365 groups and Azure AD Connect .
- Collaborates with consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in fast pace and demanding environment.
- Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation.
- Experience administering and configuring SCCM .
- Monitor tweets, analyze sentiment, and create alerts or tasks for items that need review through Azure Logic Apps .
- Mac/Windows OS Install and perform repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use performing & ensuring proper installation of operating systems.
- Creating and managing of Active directory services Configuring Additional Domain Controller.
- Managing and maintaining of Users and Computers , Groups and OU's.
- Ability to explain technical information to non-technical users.
- Implementing of Group Policy Monitoring of Server performance.
- JAMF Managing Mac Machine and devices.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities
- Skilled at working independently and collaboratively in a team environment.
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
- Proven ability to learn quickly and adapt to new situations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ITCS Administration
Adobe Systems
Noida
11.2017 - 09.2020
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Azure Intune MDM and performing action as per project requirement.
- Installation, Configuration and Managing and maintaining of Windows Server 2K8,2K12
- Installation, Configuration and Maintaining of Mac and Windows Desktop Applications.
- Managing and maintaining of Users and Computers , Groups and OU's.
- Implementing of Group Policy Monitoring of Server performance.
- Providing technical support to internal users for all PC hardware, software and associated peripherals.
- Nexthink Monitored systems in operation and proactively troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Maintained servers Network Connections and systems to keep networks fully operational during peak periods.
- Used ticketing systems like BMC Remedy/Service Now/Jira to manage and process support actions and requests.
Sr Engineer-EUS
Microland Ltd
Gurgaon
09.2015 - 10.2017
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Installation and troubleshooting of MS office/ O365 .
- Windows Mac OS installation and repair.
- Working on ticketing tools like Jira / Service /Now / Remedy
- Network and usb Printer installation and troubleshooting.
- Resolving issue through remote support and Nexthink .
- System up gradation and assembling.
- Mobile Support Smartphone, iPhone, iPad, Windows.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Desktop Support Engineer
Choice Solution Ltd
Gurgaon
10.2014 - 08.2015
- Providing technical support to internal users for all PC hardware, software and associated peripherals
- Installation, Configuration and Maintaining of Mac and Windows Desktop Application.
- Troubleshooting of Mac OS, giving application installation, configuration support to VIP users
- Virus Control at Desktops and Laptops of all Users
- Registering and updating anti-virus definitions, windows patching on all workstations periodically
- Diagnosing and rectifying any virus problems that can be fixed by anti-virus tool
- Installation and troubleshooting of MS office/O365
- Network and usb Printer installation and troubleshooting
- Resolving issue through remote support.
- System up gradation and assembling
- Mobile Support Smartphone, iPhone, iPad, Windows.
Education
Bachlor of Art - Art
Deen Dayal Upadhayay University Gorakhpur
Uttar Pradesh Gorakhpur 06.2012 - 11.2015
Intermediate (10+2) - Mathematics
MSI Inter Collage
Utter Pradesh Gorakhpur 05.2009 - 07.2011
High School - Science
MSI Inter Collage
Utter Pradesh Gorakhpur 03.2008 - 06.2009
Hardware & Networking. - Hardware & Networking.
JETKING Society
Uttar Pradesh Gorakhpur 07.2011 - 01.2013
Skills
Active Directory Azure AD Microsoft 365 Microsoft Intune Microsoft Exchange Microsoft Azure Windows Server Mac specialist
Azure AD Connect Exchange Identity InTune & Azure Security and OneDrive
Hardware Software Maintenance & TroubleshootingXP, VISTA, Windows 7, 8, 81,10,11 Windows Server 2K12/2K16,Mac OS
Exchange Mobile Device Management Mobile App Management Endpoint Configuration Exchange Administration Azure Fundamentals Exchang Online
Windows Server DNS DHCP ADFS Group Policy Management SCCM Single Sign On MFA ITIL Incident Management Service Now Jira Technical Support
Technology Trends, Sports
Cybersecurity : With the increasing reliance on technology, cybersecurity has become more critical than ever. Cybersecurity technologies such as encryption, firewalls, and biometric authentication are being used to protect networks, systems, and data from cyber attacks.
Sports are a form of physical activity that involve individual or team competition and are often organized into games, tournaments, or leagues. Sports have been an important part of human culture for thousands of years, and they continue to be popular around the world today.
Timeline
Global Service Desk Technician
SHL
09.2020 - Current
ITCS Administration
Adobe Systems
11.2017 - 09.2020
Sr Engineer-EUS
Microland Ltd
09.2015 - 10.2017
Desktop Support Engineer
Choice Solution Ltd
10.2014 - 08.2015
Bachlor of Art - Art
Deen Dayal Upadhayay University Gorakhpur
06.2012 - 11.2015
Hardware & Networking. - Hardware & Networking.
JETKING Society
07.2011 - 01.2013
Intermediate (10+2) - Mathematics
MSI Inter Collage
05.2009 - 07.2011
High School - Science
MSI Inter Collage
03.2008 - 06.2009