TAUSEEF KHAN
Sr Field Service Engineer
New Delhi
Summary
Scaling new heights of success & leaving a mark of excellence in assignments with an organization of high repute for mutual growth.
Dedicated and detail-oriented BMS , CCTV, Access control and Fire Detection Systems Advanced Filed service engineer with over 8 years of experience in installing, testing, and maintaining advanced security and fire safety ,access control systems Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Skilled in developing procedures, service standards and operational policies & implementing effective control measures to improve quality, accuracy and reduce running costs for the clients Expertise in formulating strategies, driving training initiatives, deriving ,skilled in evaluating in-place systems, formulating tactical plans, initiating/re-designing effective solutions and preventive measures to improve businesses An effective communicator with excellent problem-solving, analytical & team management skills; possess a positive attitude towards work with a strong customer servicing acumen
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Field Service Engineer II
Honeywell
11.2024 - Current
- Provide onsite technical support, troubleshooting, installation/upgrade, and testing of BMS, Fire, CCTV, and Access Control systems as per SLA with the customer.
- Managing and overseeing a Field Service team of 20 Engineers, ensuring efficient and effective service delivery
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Exceeding customer expectations with a CSAT of 95% or higher each month in voice of customer surveys.
- Ensure timely billing and revenue collection.
- Keep myself updated with NPI’s to keep the customer updated on the same, to achieve customer delight, safeguard, and grow the service bank at the same time.
- Currently Handling servicing sites Like Kotak Mahindra bank, Andaz hotel, CBRE Aerocity, PNB, IOCL, Few Gov Ministries, Kartavya bhawan.
- Achieving a revenue target of 35 lakh per quarter.
Software Engineer II
Honeywell
11.2022 - 11.2024
- Commissioning, support, and testing of Honeywell VMS-Digital Video Manager (DVM), Enterprise Buildings Integrator (EBI), fire alarm systems like XLS800E, XLS3000, and Notifier-3030.
- Analyzing logs to find product issues, resolving them within TAT, and providing feedback to the development team for product improvement. Lead various product improvements in DVM
- Document the CCTV and fire products like DVM and XLS80E, XLS3000 issues and resolutions and provide training to team on the same.
- Presales engineering of VMS solutions, fire, and access control solutions.
- Integration of FAS, DVM with Honeywell Enterprise buildings Integrator
- Role:
- Highlights:
- Worked on Bangalore safe city project ,providing technical support on Honeywell digital video manager, Sparsh camera, Awiros video analytics, Honeywell Enterprise buildings integrator(EBI) Lead various DVM product enhancements along with Dev team.
- Worked on Ipstek, Awiros and Allgovision Video analytics solutions.
Field Support Engineer
Honeywell
08.2015 - 08.2018
- Led the commissioning, testing and troubleshooting of CCTV , fire alarm and access control systems for commercial and industrial projects like Maxpro VMS at ADIDAS, Hotel NOVOTEL ,DRDO,Hotel Taj.
- Conducted customer site surveys, provided sales engineering support and collected & recorded detailed operational / functional / technical requirements; developed project scope by analyzing customer requirements.
- Conducted system integration, functional testing, and troubleshooting for advanced video surveillance like Maxpro VMS, Honeywell Universal surveillance, Honeywell Digital video manager(DVM)
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunctioning.
- Interacting with Clients, understanding their needs & providing technical support to clients by accessing their Servers remotely.
- Developed and executed CCTV training programs for Honeywell clients and distributors
- Role:
Education
MBA - IT Operations & Marketing
Jaipuria Institute Of Management
LucknowB.Tech. - ECE
VIT University
VelloreSkills
Wireshark
Windows server
Virtualization
Customer Relationship Management
Certification
Advanced SQL, Udemy
Personal Information
Date of Birth: 25th December 1991
Timeline
Field Service Engineer II
Honeywell
11.2024 - Current
Software Engineer II
Honeywell
11.2022 - 11.2024
Field Support Engineer
Honeywell
08.2015 - 08.2018
B.Tech. - ECE
VIT University
MBA - IT Operations & Marketing
Jaipuria Institute Of Management