Tausif Ismail Khan
Mumbai
Summary
Results-oriented and award-winning retail sales management professional with up to twelve years of proven success in delivering increased revenue, optimizing staff productivity, and reversing underperforming operations. Dynamic leader with demonstrated strengths in identifying and forecasting the promotional growth of employee’s and developing top-performing, customer-oriented terms. Committed superior service and staff morale. Key skill areas included: Turn around management, Inventory control/Shrinkage, P&L Management, Staff training/Development, Merchandising Strategies, Team building, Customer Loyalty/Satisfaction, Loss Prevention/Security, Employee Morale.
Looking for the challenging post in a reputed company where there would be enough scope for to utilize skills and experience in the professional set up and attain self-growth as well.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Area Regional Manager
Raymond Apparel Limited
12.2021
- Managing operations of the Store’s in west region
- Responsible for the day-to-day running of Stores of west region in accordance with overall company policy
- Finding new ways to improve the store performance by increasing its turnover and maximizing profitability
- Ensure promotions are best and accurate as per company’s standards to maximizing liquidity of product
- Make sure adequate merchandise is available in all the stores
- Which will help us to generate more revenue and minimize loss of sale because of merchandise issue
- Responsible for managing staff on day to day basis ensuring excellent standards of customer care are met
- Guiding the team to complete their tasks
- Manage and motivate the team to increase sales and ensure efficiency & productivity
- Visit stores regularly, talking to colleagues and customers, and identifying or resolving urgent issues
- Analyse sales figures and forecast future sales to achieve Store’s budget
- Organizing training to maximize the potential of team members
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control
- Ensure standards for quality, customer service and health and safety are met
- Ensure colleagues are timely updated on business performance, new initiatives and other pertinent issues to ensure effective communication across all the stores
- Maintain awareness of market trends in the retail industry and monitor what competitors are doing
- Initiate positive changes based on on-going observation to improve the business performance
- Organize special promotions, displays and events in order to maximize profits and meet the target budget
- Regulating Weekly, Fortnightly and Monthly reviews of team members to ensure business efficiency
- Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
- Creating and nurturing a positive work environment to boost productivity
- Resolving queries and problems of the team members
- Maintaining a track record of team progress and documenting the same to make accurate reports.
Sr. Store Manager | Business Manager
Raymond Apparel Limited
01.2017 - 11.2021
- Successfully handled different store of Raymond Apparel Limited
- Sore Named as RTW Terminal 2 Airport, Convergence Brady House, Ceremonial Kemps Corner, Raymond Ethnix- Borivali & Park Avenue Viviana
- Specialized in new store opening
- I have opened RTW Terminal 2 Airport, Convergence Brady House, Airport Terminal 2 Khadi store, Raymond Ethnix- Borivali, RTW- Borivali, Park Avenue- Viviana
- Specialized in store closing
- I have closed RTW Terminal 2 Airport, Convergence Brady House, Khadi Kalaghoda and Ceremonial Kemps corner store during covid
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Responsible for overall profitability of store
- Maintains quality service by establishing and enforcing organization standards.
Asst. department manager
Infiniti Retail LTD. (CROMA, TATA ENTERPRISES)
11.2013 - 12.2016
- Assist store manager in daily operation of the store (occasionally assuming store responsibility in his absence)
- Implementation of complete merchandise information accurately in time
- Lead and motivates the store team to increase sales and ensure efficiency
- Managed the store’s stock levels – Timely Make key decisions about stock level and stock control
- Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
- Developing and maintaining high standard of merchandising, placement, store branding, and proper display techniques in order to create inviting impression for customers
- Introduced several training and motivational programs to boost morale of employees and motivate greater effort
- Promotes sales by demonstrating merchandise and products to customers
- Prepares sales and customer relations reports by analysing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
- Prepares reports by collecting, analysing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Achievements: Awarded best department manager 2 times in a row out of 2
- (Inter Store)
- Scored always above 90% in audits by external auditor.
Guest Services Agent
Kingfisher Airlines, CSIA (Mumbai)
09.2010 - 11.2013
- Making sure that the journey by air becomes safe and comfortable for the travellers
- Helping passengers in boarding and deplaning
- Monitoring RAMP safety and strictly following all safety procedures set by DGCA and the airline
- To have better control and authority on RAMP functions
- Flight planning with respect to acceptance of maximum cargo consignments keeping ‘before time’ performance parameter
- To make sure that the guest travelling on a particular aircraft is thoroughly satisfied
- To ensure baggage delivery time is maintained as per the company SOP so that the guests don’t have to wait for a long time to collect their baggage at arrival hall
- Coordination of all the activities at ramp for all the departures
- Signing of the load and trim sheet by making sure that the commander is given the actual weight and balance of the aircraft before departure
- Responsible for all commercial activities on arrival as well as departure flights
- Dealing with passenger queries on Ramp
- Supervising the ground handling staff in Baggage make-up area
- Real time updating on system on various flight details
- Coordination between ramp and the centralized load sheet office.
Education
Bachelor of Commerce -
Srinivas Bagarka College, Maharashtra Board
01.2009 - 04.2010
Higher Secondary Education - undefined
S.R.S.S. College, Maharashtra Board
01.2006 - 04.2007
Secondary Education - undefined
Shri N.D. Bhuta High School, Maharashtra Board
01.2004 - 04.2005
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Skills
Sales and marketing strategies
Personal Information
- Date of Birth: 02/23/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Area Regional Manager
Raymond Apparel Limited
12.2021
Sr. Store Manager | Business Manager
Raymond Apparel Limited
01.2017 - 11.2021
Asst. department manager
Infiniti Retail LTD. (CROMA, TATA ENTERPRISES)
11.2013 - 12.2016
Guest Services Agent
Kingfisher Airlines, CSIA (Mumbai)
09.2010 - 11.2013
Bachelor of Commerce -
Srinivas Bagarka College, Maharashtra Board
01.2009 - 04.2010
Higher Secondary Education - undefined
S.R.S.S. College, Maharashtra Board
01.2006 - 04.2007
Secondary Education - undefined
Shri N.D. Bhuta High School, Maharashtra Board
01.2004 - 04.2005
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