Summary
Overview
Work History
Education
Skills
Achievements And Awards
Interests
Timeline
BusinessDevelopmentManager
Tausif Khan

Tausif Khan

Team Manager – Customer Support & Operations (E-commerce | Healthcare)
Bangalore

Summary

Experienced and results-driven Team Manager with a strong background in international voice process management across E-commerce and Healthcare domains. Proven expertise in team leadership, process improvement, customer experience, and performance optimization.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages

Work History

Team Manager - International Voice (E-commerce & Healthcare Claims)

ALORICA INDIA
02.2023 - Current
  • Lead a high-performing international voice team managing E-commerce and Healthcare claims processes.
  • Drove key KPIs including AHT, CSAT, and FCR through strategic coaching and quality monitoring.
  • Conducted regular team huddles and performance reviews to maintain morale and productivity.
  • Played a crucial role in transition management and on-the-job training.
  • Streamlined workflows resulting in improved process efficiency and customer satisfaction.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Recognized as 'Best Team Manager Q1 2024' and 'Best BQ Team Management Q2 2024'.

Senior Associate - Customer Support (International Voice, E-commerce)

Tech Mahindra Pvt. Ltd.
02.2022 - 02.2023
  • Provided customer support for a leading international E-commerce client.
  • Resolved escalated issues with professionalism and efficiency.
  • Consistently met service level goals and quality benchmarks.
  • Trained and supported new team members, maintaining culture of collaboration.

Sales Executive - Automobile Sales

DION Automotive Pvt. Ltd.
09.2021 - 02.2022
  • Assisted customers in the car-buying process with tailored recommendations.
  • Achieved monthly sales targets and maintained high customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Executive - Automobile Sales

OSL Hyundai
02.2018 - 09.2020
  • Managed end-to-end car sales including lead generation, test drives, and documentation.
  • Built strong customer relationships, leading to repeat business and referrals.

Education

Bachelor of Commerce -

Utkal University

Skills

Operational excellence

Achievements And Awards

  • Best Team Manager Q1 2024 - Awarded for exceptional team performance and leadership.
  • Best BQ Team Management Q2 2024 - Recognized for driving quality standards.
  • Most Successful Pat on the Back - Acknowledged for successful transition and team readiness during process shifts.

Interests

Gymming :- Passionate about fitness and bodybuilding Regularly train at the gym and was a proud participant in the 2019 Muscle Mania bodybuilding event, showcasing dedication, discipline, and a commitment to personal excellence

Timeline

Team Manager - International Voice (E-commerce & Healthcare Claims)

ALORICA INDIA
02.2023 - Current

Senior Associate - Customer Support (International Voice, E-commerce)

Tech Mahindra Pvt. Ltd.
02.2022 - 02.2023

Sales Executive - Automobile Sales

DION Automotive Pvt. Ltd.
09.2021 - 02.2022

Sales Executive - Automobile Sales

OSL Hyundai
02.2018 - 09.2020

Bachelor of Commerce -

Utkal University

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Tausif KhanTeam Manager – Customer Support & Operations (E-commerce | Healthcare)