Gymming :- Passionate about fitness and bodybuilding Regularly train at the gym and was a proud participant in the 2019 Muscle Mania bodybuilding event, showcasing dedication, discipline, and a commitment to personal excellence
Tausif Khan
Team Manager – Customer Support & Operations (E-commerce | Healthcare)
Bangalore
Summary
Experienced and results-driven Team Manager with a strong background in international voice process management across E-commerce and Healthcare domains. Proven expertise in team leadership, process improvement, customer experience, and performance optimization.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Team Manager - International Voice (E-commerce & Healthcare Claims)
ALORICA INDIA
02.2023 - Current
- Lead a high-performing international voice team managing E-commerce and Healthcare claims processes.
- Drove key KPIs including AHT, CSAT, and FCR through strategic coaching and quality monitoring.
- Conducted regular team huddles and performance reviews to maintain morale and productivity.
- Played a crucial role in transition management and on-the-job training.
- Streamlined workflows resulting in improved process efficiency and customer satisfaction.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Recognized as 'Best Team Manager Q1 2024' and 'Best BQ Team Management Q2 2024'.
Senior Associate - Customer Support (International Voice, E-commerce)
Tech Mahindra Pvt. Ltd.
02.2022 - 02.2023
- Provided customer support for a leading international E-commerce client.
- Resolved escalated issues with professionalism and efficiency.
- Consistently met service level goals and quality benchmarks.
- Trained and supported new team members, maintaining culture of collaboration.
Sales Executive - Automobile Sales
DION Automotive Pvt. Ltd.
09.2021 - 02.2022
- Assisted customers in the car-buying process with tailored recommendations.
- Achieved monthly sales targets and maintained high customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive - Automobile Sales
OSL Hyundai
02.2018 - 09.2020
- Managed end-to-end car sales including lead generation, test drives, and documentation.
- Built strong customer relationships, leading to repeat business and referrals.
Education
Bachelor of Commerce -
Utkal University
Skills
Operational excellence
Achievements And Awards
- Best Team Manager Q1 2024 - Awarded for exceptional team performance and leadership.
- Best BQ Team Management Q2 2024 - Recognized for driving quality standards.
- Most Successful Pat on the Back - Acknowledged for successful transition and team readiness during process shifts.
Interests
Timeline
Team Manager - International Voice (E-commerce & Healthcare Claims)
ALORICA INDIA
02.2023 - Current
Senior Associate - Customer Support (International Voice, E-commerce)
Tech Mahindra Pvt. Ltd.
02.2022 - 02.2023
Sales Executive - Automobile Sales
DION Automotive Pvt. Ltd.
09.2021 - 02.2022
Sales Executive - Automobile Sales
OSL Hyundai
02.2018 - 09.2020
Bachelor of Commerce -
Utkal University
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