Tausif Mansuri

• Supervising daily Operations of the Company
• Develop Productive, profitable and Achievement oriented working environment for employees.
• Address Operational issues and concerns in a timely fashion.
• Supervise Operations Team to ensure operational excellence and excellent customer service
• Educate operations team on best practices, company policies and service excellence standards.
• Develop & maintain operations guidelines for staffs.
• Oversee operational cost, risk and audit activities.
• Assist in interviewing, recruiting, Training, performance evolution, promotion and termination activities.
• Determine staffing requirement, work assignment.
• Perform routine, maintenance and repair works for equipment.
• Maintain the facilities clean, safe and organized.
• Coordinate with Sr. Manager in different operational issues and promotional activities.
• Generate operational reports for management as needed.

Bajaj Finance Limited

(Salaried Personal Loan Prime & Growth Locations, Insurance (Renewal, Fresh & Retentions)

• Supported sales team in coordinating paperwork and closing sales.
• Supported Sales team to tactfully handled high profiled customers and negotiations.
• Ensuring to met Sales Target for the Month

CARS24 (Inbound & Outbound)

• Videocon D2H Outbound & Inbound Process
• Airtel D2H Outbound Process
• Vodafone Idea (VI) Outbound Retention Process for Prepaid & Postpaid.

Vodafone - Inbound & Outbound

Domestic Research - Outbound

Uninor - Inbound