TAUSIUYA SHAIKH
MUMBAI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Sr Operations Executive
Akbar Online Booking Co Pvt Ltd
Mumbai
03.2023 - Current
- Executed hotel reservations through various channels for domestic and international clients, both online and offline.
- Assisted clients with non-refundable booking cancellations and fulfilled special requests.
- Ensured satisfaction of VIP guests
- Cultivated strong bonds with clients, suppliers, and hotels.
- Successfully addressed last minute escalations to ensure customer satisfaction.
- Served as a point of contact for sales representatives and addressed their needs and requests.
- Addressed different types of escalation issues prior to or at the time of check-in.
- Successfully handled the processing of last minute and urgent booking requests.
- Managed and resolved failed bookings, badmap bookings, and system errors to mitigate potential loss.
Front Office Executive
Suvasaa Enterprise
Mumbai
02.2021 - 02.2024
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Provided customer service support to clients over the phone and in person.
- Coordinated various events organized within the office premises.
- Updated and maintained contact lists, ensuring accuracy and confidentiality of information.
Education
B Com -
Mumbai University
Mumbai04-2021
HSC -
Mumbai University
Mumbai03-2016
SSC -
Maharashtra State Board
Mumbai03-2014
Skills
- Operational Excellence
- Cross-functional Team Coordination
- Process Improvements
- Customer Service Management
- Customer Relations
- Excellent Communication
Timeline
Sr Operations Executive
Akbar Online Booking Co Pvt Ltd
03.2023 - Current
Front Office Executive
Suvasaa Enterprise
02.2021 - 02.2024
B Com -
Mumbai University
HSC -
Mumbai University
SSC -
Maharashtra State Board
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