TAVI KRISHNA POLUMURU

Software Development Manager with nearly 18 years of experience, I excel in leading cross-functional teams to deliver scalable, high-performance enterprise applications with a strong focus on cybersecurity. My expertise lies in architecting and designing cloud-native solutions using AWS, ensuring global accessibility, reliability, and robust security. I have a proven track record of driving innovation, optimizing team performance, and delivering secure, scalable systems on time. With a deep understanding of both technical and strategic aspects, I mentor team members, streamline workflows, and align projects with organizational goals. My leadership style fosters collaboration, accountability, and results-driven outcomes, enabling teams to excel in complex, multi-project environments. I am passionate about leveraging technology to solve real-world challenges and delivering impactful solutions that align with business objectives.

• Led the Two-Way Data Integration from ERP to Salesforce.
• Recognized as Achiever of the Month in September 2010 for contributions.

Project #11
Title: ICompaas
Project Overview:
Development manager overseeing feature development like cloud and personnel on boarding.
Team Size 12
Responsibilities:
Managing the team in implementing the solution.
Technical Environment:
Python, React JS

Project #10
Title: Voice Agent AI
Project Overview:
Developed Voice Agent Bot, leveraging Twilio and Dialog Flow CX, designed to initiate outbound calls and engage users in meaningful conversations. The bot dynamically responds to user inquiries through intelligent intents, ensuring seamless interaction. A key feature is its ability to hot transfer calls to human specialists when necessary, providing users with personalized attention and support.
Team Size: 4
Responsibilities:
Led the team in implementing the solution.
Technical Environment:
Python, DialogFlow CX, Twilio

Project #9
Title: Loan Direct
Project Overview:
Developed Loan Direct, a robust online financial platform that simplifies access to various loan products for individuals and businesses. The platform is designed with an intuitive interface to streamline loan applications and approvals.
Team Size: 10
Responsibilities:
Led the implementation of CRM, Underwriter App, and Customer Liaison App.
Spearheaded the CRM implementation from the ground up.
Technical Environment: Python, React JS

Project #8
Title: Infor CRM (SalesLogix) Project Overview:
Infor CRM (formerly SalesLogix) is a versatile CRM platform designed to improve customer engagement, available both in the Cloud and on-premises.
Role: Senior Software Engineer
Team Size: 10
Responsibilities:
Delivered critical business enhancements and successfully resolved JIRA issues.
Led the Two-Way Data Integration between ERP and Infor CRM.
Technical Environment:
Saleslogix, .Net, C#

Project #7
Title: Inforce (Inforce Everywhere) Project Overview:
Integrated ERP-managed customer data into Salesforce CRM, allowing access to essential information such as shipments, invoices, and returns.
Role: Senior Software Engineer
Team Size: 12
Responsibilities:
Implemented key business enhancements and resolved user-raised tickets. Initiated meetings to explore improvements and coordinated weekly status reports.
Technical Environment:
Salesforce.com, Visual-force, Apex

Project #6
Title: Sterling Life Project Overview:
Destiny, an automated system for managing Medicare Supplement Insurance plans at Olympic Health Management (OHM), optimized policy processes.
Role: Team Lead / Onsite Coordinator
Team Size: 8
Client: Sterling Life (Healthcare Domain) Responsibilities:
Served as onsite coordinator, transferring knowledge to new team members.
Implemented business-critical enhancements and resolved helpdesk tickets.
Technical Environment:
PowerBuilder 9.0, PL/SQL Oracle 9i

Project #5
Title: Agent Portal (HMIC) Project Overview:
Developed the Agent Portal, a web-based application for managing agents and policy information across different states.
Role: Team Lead / Onsite Coordinator
Team Size: 4
Client: Harleysville Insurance (HMIC) Responsibilities:
Acted as onsite coordinator and team lead, managing both onshore and offshore activities.
Managed project enhancements and resolved helpdesk tickets.
Technical Environment:
Microsoft Technologies (C#, ASP.NET), SQL Server 2005

Project #4
Title: Group Life
Project Overview:
Handled defect resolution and support for Group Life Insurance services.
Role: Team Member
Team Size: 8
Client: Harleysville Insurance (HMIC) Responsibilities:
Provided technical support and solutions for client-reported issues.
Technical Environment:
Microsoft Technologies (InfoPath, C#), SQL Server 2005

Project #3 August 2009 – September 2009
Title: Agent Portal (Chat Reporting) Project Overview:
Developed the Chat Reporting Module for the Agent Portal, providing chat summaries across multiple business lines.
Role: Team Member
Team Size: 4
Client: Harleysville Insurance (HMIC) Responsibilities:
Developed efficient report generation for chat summaries using SSRS.
Technical Environment:
Microsoft Technologies (C#, ASP.NET), SQL Server 2005, SSRS

Project #2
Title: Agent Portal – Harleysville (HMIC) Role: Team Lead / Onsite Coordinator Project Overview:
Led the development of the Agent Portal, a web-based application designed to manage agents and policy information across multiple states. The project utilized Microsoft Technologies (C#, ASP.NET) within Visual Studio 2005 and SQL Server
2005 for data management. Additionally, contributed to the development of the Chat Reporting module, which provided chat summaries for various lines of business using SQL Server 2005 and SSRS for report generation.
Responsibilities:
Served as the Onsite Coordinator for 6 weeks, liaising between offshore teams and ensuring smooth project execution.
Acted as the Team Lead for the Agent Portal project, overseeing all development and support activities.
Managed enhancements and resolved helpdesk tickets to ensure continuous improvement.
Designed and implemented an efficient Reports Module for the Chat Reporting module, including complex query designs and SSRS report generation.
Technical Environment:
C#, ASP.NET, SQL Server 2005, SSRS

Project #1
Title: Auto Fac – Munich Re America
Role: Team Member
Team Size: 54
Project Overview:
Played a key role in the development of the Auto Fac project, a web-based property and casualty reinsurance solution built from the ground up using ASP.NET/C# and Oracle 10g. The project was designed to streamline client interactions, accelerate business processes, and strengthen data security while improving operational efficiency in reinsurance management. My contributions included designing and implementing critical modules, ensuring robust functionality, and delivering a scalable, secure, and user-friendly platform.
Responsibilities:
Played a key role in the end-to-end development of the Reinsurance Web Application, including designing and implementing critical modules. Mentored junior developers and facilitated knowledge transfer to newly onboarded team members.
Conducted code reviews to maintain high coding standards and ensure robust functionality.
Authored unit test cases to ensure the accuracy and reliability of the application.
Technical Environment:
ASP.NET, C#.NET, Oracle 10g, Microsoft Visual Studio 2005