TAWSEEF AHMAD
Mumbai
Summary
Dynamic professional with extensive experience in passenger service and team leadership at IndoThai Airport Management Services. Proven track record in enhancing customer satisfaction and operational efficiency, excelling in conflict resolution and compliance with safety regulations. Recognized for exceptional communication skills and ability to manage high-pressure situations effectively.
Overview
9
9
years of professional experience
Work History
Team Leader – Air India Operations
IndoThai Airport Management Services Pvt. Ltd.
Mumbai
01.2022 - 01.2025
- Leading a team responsible for passenger check-in, boarding, and gate coordination.
- Ensuring compliance with airline and airport security regulations.
- Handling VVIP and special category passengers with care and efficiency.
- Coordinating with airline operations, security, and ground handling units.
- Conducting daily briefings and training sessions to improve team performance.
Sales Executive
Syska LED Pvt. Ltd.
Nasik
01.2019 - 01.2021
- Delivered strong customer engagement and sales performance.
- Developed communication and persuasion skills beneficial for passenger interaction.
Passenger Service Executive / Team Leader
Celebinas Airport Services (India) Pvt. Ltd.
Mumbai
01.2016 - 01.2019
- Managed check-in counters, boarding gates, and arrival services.
- Resolved passenger issues, flight delays, and baggage discrepancies promptly.
- Supported ramp operations and assisted in flight coordination.
- Received appreciation for excellent customer handling and operational accuracy.
Education
Master of science - MATHS
Pune University
pune11.2025
Bachelors of science - MATHS
Pune University
Pune01.2013
Higher Secondary Certificate -
Maharashtra Board
Malegaon01.2010
Secondary School Certificate -
Maharashtra Board
Malegaon01.2008
Skills
- Passenger and baggage handling
- Flight coordination and boarding management
- Customer service excellence
- Leadership and team management
- Communication and problem solving
- Airline and airport safety regulations
- Load control awareness
- Conflict resolution
Accomplishments
- Recognized for identifying a fake passport case and ensuring passenger profiling accuracy.
- Commended by management for maintaining high team morale and smooth flight operations.
- Received multiple appreciation emails from airline supervisors and passengers.
Languages
- English
- Hindi
- Urdu
- Arabic
- Marathi
Personal Information
- Date of Birth: 09/20/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader – Air India Operations
IndoThai Airport Management Services Pvt. Ltd.
01.2022 - 01.2025
Sales Executive
Syska LED Pvt. Ltd.
01.2019 - 01.2021
Passenger Service Executive / Team Leader
Celebinas Airport Services (India) Pvt. Ltd.
01.2016 - 01.2019
Master of science - MATHS
Pune University
Bachelors of science - MATHS
Pune University
Higher Secondary Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board