TAYLOR BEEM
CEDAR LAKE
Summary
Dedicated Office Assistant and Marketing Student with 9+ years of experience in clerical support, customer service, marketing and team leadership. Proficient in POS systems, communication, and marketing strategies. Prioritizes operational efficiency and team morale. Demonstrated ability in problem-solving, process improvement, and ensuring guest satisfaction through professional communication practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant/Intake
Caretenders Home Health
10.2023 - Current
- Manage patient admissions, ensuring seamless process and HIPAA compliance.
- Maintain and audit medical records, enhancing data accuracy.
- Coordinate with physicians for timely order processing.
- Facilitate communication across teams and with external partners.
- Utilize Microsoft Office, Forcura, and Homecare Homebase software efficiently.
- Streamline healthcare operations by managing patient admissions, maintaining medical records, and coordinating physician communications while ensuring HIPAA compliance.
- Drive operational efficiency through comprehensive referral management, patient documentation processing, and medical record auditing for Medicare claims.
- Facilitate seamless patient care by coordinating with healthcare providers, managing admission packets, and maintaining accurate medical documentation.
- Bridge communication between medical teams, external partners, and patients to facilitate seamless healthcare delivery.
- Market services to local businesses, expanding referral networks and partnerships.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Front Desk Associate/Team Lead
GRIT Fitness
08.2022 - 10.2023
- Led front desk operations, enhancing customer satisfaction and service efficiency.
- Achieved top sales status multiple months, boosting membership growth.
- Trained and mentored new staff, improving team productivity and cohesion.
- Managed inventory and POS transactions, ensuring accurate financial records.
- Resolved customer inquiries and complaints, maintaining high retention rates.
- Led front desk operations, maximized membership sales, and streamlined customer service processes while training new staff and implementing innovative club policies.
Server
AVGO
01.2022 - 02.2022
- Efficiently served guests, enhancing dining satisfaction and sales through personalized service.
- Collaborated with team to maintain seamless operations, ensuring a welcoming environment.
- Communicated menu updates and specials, boosting guest engagement and repeat visits.
- Managed dining area cleanliness and stock levels, optimizing service readiness.
- Facilitated smooth kitchen-to-table flow, improving service speed and accuracy.
Key Holder/Assistant Manager
The Vitamin Shoppe
09.2021 - 12.2021
- Managed store operations, ensuring seamless open/close procedures and compliance with policies.
- Achieved monthly sales targets through effective customer engagement and basket building.
- Led team in maintaining inventory accuracy and exceptional customer service standards.
- Resolved customer issues promptly, enhancing overall satisfaction and store reputation.
- Led retail operations and team development while managing inventory, banking operations, and maintaining exceptional customer service standards for health supplement store.
Hostess/Server/Expediter
Pappas Restaurant & Bar
08.2016 - 08.2021
- Welcomed guests, seated them, and managed dining flow, enhancing guest satisfaction.
- Trained new staff on menu and service, improving team efficiency and service quality.
- Utilized POS system for transactions, ensuring accurate and efficient payment processing.
- Coordinated with kitchen and staff for timely service, maintaining smooth operations.
- Explained menu items and specials, assisting guests in making informed dining choices.
Retail Sales Associate
Plato's Closet
05.2018 - 04.2019
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Managed inventory and sales floor, ensuring stock availability and organized displays.
- Operated POS system efficiently, processing transactions and maintaining cash register accuracy.
- Maintained store cleanliness and safety, contributing to a welcoming environment.
- Supported team in achieving sales targets through collaborative efforts and customer engagement.
Education
Associate's Degree - Marketing
Ivy Tech Community College
Crown Point, IN05.2026
Certificate - Digital Marketing
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
Diploma - undefined
Crown Point High School
06.2018
Skills
- Front Desk
- Customer Service
- Microsoft Office
- POS Systems
- Data Entry
- Medical Terminology
- EMR Systems
- Inventory Control
- Leadership
- Communication
- Sales
- HubSpot
- Marketing
- Clerical
- B2B Sales
- Digital Marketing
- Project Management
- Event Planning
- Time Management
- Team Collaboration
- Conflict Resolution
- Analytical Thinking
- Social Media
- Event Coordination
- Data Analysis
- Customer Retention
Certification
- Adult & Pediatric First Aid, CPR & AED Certification, American Red Cross, Jul 2024 - Jul 2026
Timeline
Office Assistant/Intake
Caretenders Home Health
10.2023 - Current
Front Desk Associate/Team Lead
GRIT Fitness
08.2022 - 10.2023
Server
AVGO
01.2022 - 02.2022
Key Holder/Assistant Manager
The Vitamin Shoppe
09.2021 - 12.2021
Retail Sales Associate
Plato's Closet
05.2018 - 04.2019
Hostess/Server/Expediter
Pappas Restaurant & Bar
08.2016 - 08.2021
Diploma - undefined
Crown Point High School
Associate's Degree - Marketing
Ivy Tech Community College
Certificate - Digital Marketing
Ivy Tech Community College of Indiana
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