Taylor Gonzalez
Alexandria
Summary
Life Enrichment Associate at Morrison Woods Health Campus, skilled in adaptive programming and empathetic communication. Successfully enhanced resident engagement through personalized activities, fostering social connections and promoting physical wellness. Recognized for reliability and attention to detail, contributing to a positive team environment and improving overall resident satisfaction. Skilled in dementia care, behavioral redirection, and de-escalation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Enrichment Associate/Mentor
Morrison Woods Health Campus
2021.12 - Current
- Advocated for person-centered care by incorporating resident feedback into program design, ensuring a sense of autonomy and ownership.
- Developed strong relationships with families and caregivers, providing updates on resident progress and involving them in enrichment activities.
- Promoted physical wellness among residents by facilitating exercise classes catered to individual abilities and mobility levels.
- Designed personalized programs for individuals with varying physical or cognitive abilities, ensuring accessibility and participation for all.
- Maintained detailed records of resident participation and progress, utilizing data to inform future programming decisions while adhering to privacy regulations.
- Trained new Life Enrichment Associates on best practices, contributing to an efficient and cohesive team environment.
- Fostered social connections between residents through group activities such as discussion clubs, game nights, or shared meals.
- Supported emotional wellbeing by offering compassionate listening sessions or connecting residents with support groups as needed.
- Resolved conflicts that arose between residents by listening to complaints and finding appropriate solutions.
- Served as role model for professionalism, integrity, and dedication within the mentorship program environment.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
- Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
- Improved patients' quality of life by creating personalized care plans tailored to their specific needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Bank Teller
PrimeTrust Federal Credit Union
2021.02 - 2021.05
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Donut Sales/Deli Sales/Barista/Assistant Manager
Concannon's Bakery
2018.01 - 2021.02
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Science - Speech-Language Pathology
Ball State University
Muncie, IN2026-05
Associates - General Studies
Ivy Tech Community College of Indiana
Muncie, IN2020-05
High School Diploma -
Wes-Del Middle/High School
Gaston, IN2016-05
Skills
- Dementia care
- Adaptive programming
- Activity coordination
- Disability support
- Time management
- Problem-solving abilities
Certification
- Life Enrichment Mentor, Morrison Woods Health Campus - October 2023-current
- CPR with BLS - September 2025-September 2027
Timeline
Life Enrichment Associate/Mentor
Morrison Woods Health Campus
2021.12 - Current
Bank Teller
PrimeTrust Federal Credit Union
2021.02 - 2021.05
Donut Sales/Deli Sales/Barista/Assistant Manager
Concannon's Bakery
2018.01 - 2021.02
Associates - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Wes-Del Middle/High School
Bachelor of Science - Speech-Language Pathology
Ball State University