Taylor Hamilton
Professional Customer Service Representative
Indianapolis,IN
Summary
Motivated customer service representative to maintain superior satisfaction to the company success. Dedicated to delivering quality results, strong communication skill, and proven ability to establish rapport with clients. Recognized as the top customer service representative continuously respectfully was able to help develop a strong team. Seeking a position that will allow me in to hone my skill set in a collaborative environment while adhering to zeal to highest company standard with execution.
Overview
9
9
years of professional experience
Work History
Licensed Customer Service Representative
GEICO
Carmel, IN
09.2024 - 02.2026
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Consistently met or exceeded sales goals through effective communication and product knowledge.
Front Desk Customer Service Specialist
Embassy Suites by Hilton
Indianapolis, Indiana
09.2023 - 12.2024
- Professional encounter with guest in a positive efficient service-oriented manner, exceeding guest satisfaction.
- Commended for outstanding emphatic problem-solving skills, de-escalation complex situations and making sure first contact resolution is resolved in a timely manner.
- Manage the front desk operations, including processing all guest check-in, room assignment, activation of room keycard, daily via in person, phone and live chat.
- Answered incoming calls and questions regarding reservations, amenities, available room, reward program and special request.
- Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions and staying informed on industry best practices.
- Processed payments securely, maintaining accurate records of transactions at all times.
IU Health Plans Representative
IU Health
Indianapolis, Indiana
06.2019 - 09.2023
- Lead with above average for quality assurance and met key performance indicator goal each month.
- Any required pre-certification and/or authorization, skilled in diligently adhering to confidentiality and data privacy regulation in all billing practices with integrity.
- Make sure billing inquires and insurance questions are answered with patience and clarity.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Office Scheduler
Community Health Network
Indianapolis, Indiana
08.2017 - 06.2019
- Accurately verified patient information by contacting insurance companies to validate eligibility and to obtain appropriate authorization.
- Evaluated the accuracy of provider charges including date of service, procedures, patient information and other critical billing discrepancy to ensure timely paid claim.
- Coordinated with medical and administrative staff to ensure proper utilization of resources.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed approximately 50 incoming calls, email and portal request from patients.
Skills
Communication
Administrative Supportive
Attentive Listener
Sharp Resolutions Results
Detail Oriented
Reliable
Empathy
Point of Sale
Scheduling
Adaptable/Flexible
Timeline
Licensed Customer Service Representative
GEICO
09.2024 - 02.2026
Front Desk Customer Service Specialist
Embassy Suites by Hilton
09.2023 - 12.2024
IU Health Plans Representative
IU Health
06.2019 - 09.2023
Medical Office Scheduler
Community Health Network
08.2017 - 06.2019