TAYLOR HIRES
Mishawaka
Summary
Dynamic professional with a strong background in customer relationship management and effective organization skills, honed at Excel Hair Salon. Proven ability to resolve disputes and enhance customer satisfaction while coordinating appointments and maintaining accurate records. Certified Microsoft Office Specialist committed to fostering positive interactions and achieving team objectives.
Overview
9
9
years of professional experience
Work History
Assistant/Receptionist
Excel Hair Salon
South Bend
09.2017 - 03.2021
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ordered office supplies and maintained inventory levels.
- Updated customer information in database systems to ensure accuracy of records.
- Processed payments from customers in a timely manner.
- Resolved guest and staff issues independently by using strong organizational, conflict management, and decision-making abilities.
Assistant Manager/Sales Associate
CosmoProf Beauty Supply
South Bend
09.2012 - 09.2017
- Implemented sales policies and procedures to maintain high standards of sales operations.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Reconciled returns and exchanges quickly while following established procedures.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Executed all merchandising directives accurately according to planograms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Mishawaka
Mishawaka, IN05-2011
Skills
- Effective Organization Skills
- Customer relationship management
- Experienced in Resolving Disputes
- Appointment Coordination
- Certified Microsoft Office Specialist
Timeline
Assistant/Receptionist
Excel Hair Salon
09.2017 - 03.2021
Assistant Manager/Sales Associate
CosmoProf Beauty Supply
09.2012 - 09.2017
High School Diploma -
Mishawaka
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